How to Build and
Promote a Diverse
Workforce
Through Branding
Melody Cheung
Senior Talent Brand Consultant
Kirsti Stubbs-Coleman
Global Talent Acquisition
Program Manager
Your Speakers Today
Agenda
1	
2	
3	
4	
The	D&I	Imperative
One Size Does Not Fit All
Q&A
The Diversity & Inclusion
Imperative
The numbers speak for themselves….
Diversity’s Dividend
15%
Gender diverse
companies
more likely to
outperform financially
What’s the likelihood that companies in the top quartile for gender diversity financially outperform companies in the bottom quartile? - Global Study, McKinsey, 2015
35% 1985
18% 2016
% of female Computer Science
students
Ethnically diverse
companies
35%
Employees with inclusive managers are 1.3X more likely to feel
that their innovative potential is unlocked
69% of women who off-ramp would have stayed at their companies
if they’d had flexible work options
Employees who are able to bring their whole selves to work are 42%
less likely to say they intend to leave their job within a year
Harvard Business Review, “Diversity Doesn’t Stick Without Inclusion” 2.1.17
….BUT Diversity Doesn’t Stick Without Inclusion
“Diversity is like being invited
to the party. Inclusion is being
asked to dance.”
- Verna	Myers,	Diversity	Advocate
“Only when we feel psychologically safe
can we unleash our best selves.
When we’re part of a team that values
our opinion, we speak up and
contribute more. Alternatively, when we
don’t feel like we belong, we lose
productivity because we waste time
worrying about it.
- Pat	Wadors,	CHRO	of	LInkedIn
LinkedIn’s D.I.B.’s:
D&I + Belonging = Employee Engagement
“If people don’t see
themselves in your
marketing materials,
they don’t feel
included”
Talent Attraction Employee
Experience
Onboarding
Your	Diversity	Branding	Strategy:
One	Size	Does	
Not	Fit	All
Guiding Principle:
Your brand is one story told to different audiences
Growing favorability
Corporate Brand
Customers
Candidates
PressDriving sales
Customer Brand
Engaging talent
Talent Brand
Understand & Customize Diversity Messaging
Get to Know your Diverse Audience
Develop customized content that resonates with each group
Demographics
Who are they?
Years of Experience
Seniority
Industry
Skills
Function
Degree Type
Psychographics
What are their values and attitudes?
Work/life Balance
Competitive Pay
Challenging Work
Good Benefits
Inspirational Leaders
Behaviors
How do they interact with companies?
LinkedIn
Facebook
Job Boards
Career Fairs
Employee Connections
Geography
Where are they?
Actual geographic locations
Cultural Nuances
Currently Employed
Undergrad
Grad School
Targeted
Audiences
Value Propositions Ranked by Importance
What do Military Candidates care about most when
considering a job opportunity?
15
Question asked: Please select the 5 most important factors when considering a job opportunity.
Source: LinkedIn Q3 2014 survey; Sample Size: 3,771
63%
56%
43%
40%
39%
37%
36%
31%
31%
27%
24%
23%
23%
22%
7%
61%
52%
31%
29%
43%
32%
30%
37%
30%
26%
30%
33%
32%
26%
7%
Compensation
Balance
Security
Impact
Challenging
Pride
Culture
Career	Path
Contributions
Superiors
Colleagues
Development
Vision
Flexible
Transfer
Veterans Non-Veterans
2%
4%
12%
11%
-4%
5%
6%
-6%
1%
1%
-6%
-10%
-9%
-4%
0%
Compared to Non-Military
Military Candidates are more
concerned with making an
impact than the average
LinkedIn member.
Veterans and Military Candidates
Demographics
55%: 15+ years experience
Entry Level: customer service,
troubleshooting
Managers: strategic planning
Skills: Business, IT, Engineering
Operations, IT
Psychographics
They care about…
Making in Impact #1
Competitive Pay
Flexible Work Arrangements
A Place That Makes Them Proud
Job Security
Behaviors
LinkedIn
More likely to accept an inMail
Highly involved in groups
High mobile usage
Geography
DC, LA, San Diego, San Antonio, Seattle
Currently Employed
Undergrad
Grad School
Veterans
Targeting
Messaging
Roll out the Red Carpet & Segment Messaging to your
Audiences LinkedIn Career Page
LinkedIn members can now
select your audiences from a
dropdown menu from your
Career Page
Examples:
Diversity
Veterans
Students
Women in Tech
Take Action Through Messaging, Educate Recruiters
Wells Fargo’s goal
• Hire 20,000 Veterans by 2020
• Reverse perception of poor
Work/Life Balance
Strategy
• Series of ongoing posts
highlighting team members
making an impact on their
communities & promoting
Work/Life Balance
Measure
• Measure change in perception
and recruiter feedback
Gender Diversity
What Do Women Want?
Women in Technology
Demographics
Who are they?
Years of Experience
Seniority
Industry
Skills
Function
Degree Type
Psychographics
They care about…
Work/life Balance
Flexible Work Arrangements
Competitive Pay
Challenging Work
Making an Impact
Behaviors
How do they interact with companies?
LinkedIn
Facebook
Tech Career Fairs
Geography
Where are they?
Actual geographic locations
Cultural Nuances
Currently Employed
Women
in Tech Targeting
Messaging
Organize, Brand, and Measure
Professional Personal Behavioral
Professional
Value Prop
Platforms
Veterans
• 55%: 15+ years
experience
• Skills: Business, IT,
Engineering
• Operations, IT
• DC, LA, San Diego,
San Antonio, Seattle
• Currently Employed
• Undergrad
• Grad School
• More likely to accept
an inMail
• Highly involved in
groups
• High mobile usage
• Making in Impact #1
• Competitive Pay
• Flexible Work
Arrangements
• Pride in work & Co.
• Job Security
Women in Tech
• Most in QA & Test
• Least in Embedded
& Application
• Bay Area, NYC,
Seattle, Boston, DC
• Passive
• Highly communicative
in groups
• High mobile usage
• Follow Companies
where they want to
work
• Work/life Balance
• Flexible Work
Arrangements
• Competitive Pay
• Challenging Work
• Making an impact
Diverse Youth
• HBCUs
• Internships
• Attend Events
• Community-Oriented
• Interested in Mentors
• Enjoy personal
communication
• Follow Influencers
• Highly receptive to
targeted messaging
• Highly Social
• 75% research
companies
• Most Engaged
Audience on LinkedIn
• High mobile usage
• Work/life Balance
• Competitive Pay
• Culture
• Strong Career Path
• Pride in Work & Co.
Corporate	
Branding	
Content
PR
Awards
Corporate	
Blog
Earnings
Community	
Efforts
Job	
Postings
Powerful	
Talent	Brand	
Content
Thought	
Leadership
Humor
Video	and	
Photos
Employee	
Testimonials
Department/
Individual	
Blogs
Pop	Culture
The NormBest Practice
It’s Easier than You Think to Get Content
Get authentic content from your own employees just being themselves,
borrow from your own blogs
25
Enlist an Internal Social Swat Team Willing to Share
Partner	with	Marketing,	Social,	ERG,	Communications	–
Make	it	Fun,	Create	contests	,	Selfie	competition,	Videos
#notjustforboys
Create a Hashtag
RECRUITMENTMARKETING
D I V E R S I T Y
D I V E R S I T Y
OPPORTUNITY FOR ALL
D i v e r s i t y +
I n c l u s i o n
S t a r b u c k s C o l l e g e
A c h i e v e m e n t P l a n
V e t e r a n s +
M i l i t a r y S p o u s e
O p p o r t u n i t y
Y o u t h
What is the ideal outcome?
Who is our audience?
How do we need to engage with them?
What tools or channels align audience + outcome ?
BRAND CONVERSIONINFLUENCE
Free Channels, Broad Reach
Your
career site
Job
Understand what tool drives what outcome. Not all tactics achieve the same objectives!
OPPORTUNITY YOUTH
AUDIENCE CONSIDERATIONS
Effective Job Ads
Appealing Benefits
Store Locations + Design
Associations
Customers
Process for Application
Career Site
Job Boards + Channels
• Google Analytics
• Visit to Career Site
• Visits to micro sites
• Applications – before, during and after
• CPA – cost per application (channel spend vs. total applications)
KEY METRICS
PARTNERING OUTSIDE OF
RECRUITMENT
Key Takeaways
Research & Educate: Get to know your audiences
Customize your diversity marketing message but align them
to your company’s Mission & Values
Partner outside of Talent Acquisition for Content
• Marketing, Social, Digital, and PR
• Corporate Communications
• Employee Resource Groups
• Events Staff
• Social Responsibility
• University Recruiting
1	
2	
3
Q&A
Resources
Pat	Wadors	Keynote:			The	Power	of	Belonging
LinkedIn's	Diversity	Hiring	Playbook
LinkedIn	Talent	Blog:			Diversity	Articles
Employer	Brand	Playbook

How to Build and Promote a Diverse Workforce Through Branding

  • 1.
    How to Buildand Promote a Diverse Workforce Through Branding
  • 2.
    Melody Cheung Senior TalentBrand Consultant Kirsti Stubbs-Coleman Global Talent Acquisition Program Manager Your Speakers Today
  • 3.
  • 4.
    The Diversity &Inclusion Imperative
  • 5.
    The numbers speakfor themselves…. Diversity’s Dividend 15% Gender diverse companies more likely to outperform financially What’s the likelihood that companies in the top quartile for gender diversity financially outperform companies in the bottom quartile? - Global Study, McKinsey, 2015 35% 1985 18% 2016 % of female Computer Science students Ethnically diverse companies 35%
  • 6.
    Employees with inclusivemanagers are 1.3X more likely to feel that their innovative potential is unlocked 69% of women who off-ramp would have stayed at their companies if they’d had flexible work options Employees who are able to bring their whole selves to work are 42% less likely to say they intend to leave their job within a year Harvard Business Review, “Diversity Doesn’t Stick Without Inclusion” 2.1.17 ….BUT Diversity Doesn’t Stick Without Inclusion
  • 7.
    “Diversity is likebeing invited to the party. Inclusion is being asked to dance.” - Verna Myers, Diversity Advocate “Only when we feel psychologically safe can we unleash our best selves. When we’re part of a team that values our opinion, we speak up and contribute more. Alternatively, when we don’t feel like we belong, we lose productivity because we waste time worrying about it. - Pat Wadors, CHRO of LInkedIn
  • 8.
    LinkedIn’s D.I.B.’s: D&I +Belonging = Employee Engagement “If people don’t see themselves in your marketing materials, they don’t feel included” Talent Attraction Employee Experience Onboarding
  • 9.
  • 10.
    Guiding Principle: Your brandis one story told to different audiences Growing favorability Corporate Brand Customers Candidates PressDriving sales Customer Brand Engaging talent Talent Brand
  • 12.
    Understand & CustomizeDiversity Messaging
  • 13.
    Get to Knowyour Diverse Audience Develop customized content that resonates with each group Demographics Who are they? Years of Experience Seniority Industry Skills Function Degree Type Psychographics What are their values and attitudes? Work/life Balance Competitive Pay Challenging Work Good Benefits Inspirational Leaders Behaviors How do they interact with companies? LinkedIn Facebook Job Boards Career Fairs Employee Connections Geography Where are they? Actual geographic locations Cultural Nuances Currently Employed Undergrad Grad School Targeted Audiences
  • 15.
    Value Propositions Rankedby Importance What do Military Candidates care about most when considering a job opportunity? 15 Question asked: Please select the 5 most important factors when considering a job opportunity. Source: LinkedIn Q3 2014 survey; Sample Size: 3,771 63% 56% 43% 40% 39% 37% 36% 31% 31% 27% 24% 23% 23% 22% 7% 61% 52% 31% 29% 43% 32% 30% 37% 30% 26% 30% 33% 32% 26% 7% Compensation Balance Security Impact Challenging Pride Culture Career Path Contributions Superiors Colleagues Development Vision Flexible Transfer Veterans Non-Veterans 2% 4% 12% 11% -4% 5% 6% -6% 1% 1% -6% -10% -9% -4% 0% Compared to Non-Military Military Candidates are more concerned with making an impact than the average LinkedIn member.
  • 16.
    Veterans and MilitaryCandidates Demographics 55%: 15+ years experience Entry Level: customer service, troubleshooting Managers: strategic planning Skills: Business, IT, Engineering Operations, IT Psychographics They care about… Making in Impact #1 Competitive Pay Flexible Work Arrangements A Place That Makes Them Proud Job Security Behaviors LinkedIn More likely to accept an inMail Highly involved in groups High mobile usage Geography DC, LA, San Diego, San Antonio, Seattle Currently Employed Undergrad Grad School Veterans Targeting Messaging
  • 17.
    Roll out theRed Carpet & Segment Messaging to your Audiences LinkedIn Career Page LinkedIn members can now select your audiences from a dropdown menu from your Career Page Examples: Diversity Veterans Students Women in Tech
  • 18.
    Take Action ThroughMessaging, Educate Recruiters Wells Fargo’s goal • Hire 20,000 Veterans by 2020 • Reverse perception of poor Work/Life Balance Strategy • Series of ongoing posts highlighting team members making an impact on their communities & promoting Work/Life Balance Measure • Measure change in perception and recruiter feedback
  • 19.
  • 20.
  • 21.
    Women in Technology Demographics Whoare they? Years of Experience Seniority Industry Skills Function Degree Type Psychographics They care about… Work/life Balance Flexible Work Arrangements Competitive Pay Challenging Work Making an Impact Behaviors How do they interact with companies? LinkedIn Facebook Tech Career Fairs Geography Where are they? Actual geographic locations Cultural Nuances Currently Employed Women in Tech Targeting Messaging
  • 22.
    Organize, Brand, andMeasure Professional Personal Behavioral Professional Value Prop Platforms Veterans • 55%: 15+ years experience • Skills: Business, IT, Engineering • Operations, IT • DC, LA, San Diego, San Antonio, Seattle • Currently Employed • Undergrad • Grad School • More likely to accept an inMail • Highly involved in groups • High mobile usage • Making in Impact #1 • Competitive Pay • Flexible Work Arrangements • Pride in work & Co. • Job Security Women in Tech • Most in QA & Test • Least in Embedded & Application • Bay Area, NYC, Seattle, Boston, DC • Passive • Highly communicative in groups • High mobile usage • Follow Companies where they want to work • Work/life Balance • Flexible Work Arrangements • Competitive Pay • Challenging Work • Making an impact Diverse Youth • HBCUs • Internships • Attend Events • Community-Oriented • Interested in Mentors • Enjoy personal communication • Follow Influencers • Highly receptive to targeted messaging • Highly Social • 75% research companies • Most Engaged Audience on LinkedIn • High mobile usage • Work/life Balance • Competitive Pay • Culture • Strong Career Path • Pride in Work & Co.
  • 23.
  • 24.
    It’s Easier thanYou Think to Get Content Get authentic content from your own employees just being themselves, borrow from your own blogs
  • 25.
    25 Enlist an InternalSocial Swat Team Willing to Share
  • 26.
  • 27.
  • 28.
    RECRUITMENTMARKETING D I VE R S I T Y D I V E R S I T Y
  • 30.
    OPPORTUNITY FOR ALL Di v e r s i t y + I n c l u s i o n S t a r b u c k s C o l l e g e A c h i e v e m e n t P l a n V e t e r a n s + M i l i t a r y S p o u s e O p p o r t u n i t y Y o u t h
  • 31.
    What is theideal outcome? Who is our audience? How do we need to engage with them? What tools or channels align audience + outcome ?
  • 32.
    BRAND CONVERSIONINFLUENCE Free Channels,Broad Reach Your career site Job Understand what tool drives what outcome. Not all tactics achieve the same objectives!
  • 33.
    OPPORTUNITY YOUTH AUDIENCE CONSIDERATIONS EffectiveJob Ads Appealing Benefits Store Locations + Design Associations Customers Process for Application Career Site Job Boards + Channels
  • 34.
    • Google Analytics •Visit to Career Site • Visits to micro sites • Applications – before, during and after • CPA – cost per application (channel spend vs. total applications) KEY METRICS
  • 35.
  • 36.
    Key Takeaways Research &Educate: Get to know your audiences Customize your diversity marketing message but align them to your company’s Mission & Values Partner outside of Talent Acquisition for Content • Marketing, Social, Digital, and PR • Corporate Communications • Employee Resource Groups • Events Staff • Social Responsibility • University Recruiting 1 2 3
  • 37.
  • 38.