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Lecture 2 - COMM202
- 34. first skills matrixattempt Skill Experience Situation Task Action Result Link Leadership Sales Associate @ Nike Store There was a rush on Christmas Eve, my manager went home sick People were abandoning sales and the line-ups were really long I told everyone to move to their own stations and had the experienced cashiers take the line-ups. $20,000 in sales Skills Matrix First Attempt
- 36. second draftSkill ExperienceSituation Task Action Result Link Sales Associate @ Nike Store Christmas Eve Rush, manager went home sick, usually our largest sales day of the year, but new SportsCheck had opened in the mall down the street and we feared losing customers Our line up were getting long and customers began abandoning their intended purchases in the line up. We usually have a one sales rep to one customer policy, but even after calling in extra staff, we couldn’t meet demand I proposed that we move to a “zone defense” strategy and placed different people in their areas of expertise. Because I had built strong relationships with my team and had gotten to know their strengths, I was able to delegate tasks efficiently. Two people who were great cashiers took cash full time, I ran women’s shoes, another rep ran men’s shoes, etc. and then directed our customers to the check out once we had made the sale. Moved customers quickly through the store, had much shorter line up, and had a record high Christmas Eve with over $20,000 in sales (almost double the previous year) Shows my ability to lead in times of stress and not only survive, but thrive Leadership Skills Matrix Second Draft
- 44. STUDENT ADVISORY COMMITTEE Email:comm202@sauder.ubc.ca by September 23rd with your tutorial section, TA’s name, a bit about yourself and why you are interested in being a committee member and/or if you would be interested in leading the group with a TA mentor