Building High Performing Teams

[to deliver awesome business outcomes]


Nish Mahanty
Conflicting processes,
                   motivations and tools
http://dev2ops.org/blog/2010/2/22/what-is-devops.html
“What you’ve got there is a people problem”
A framework for
building high performing teams
who can “Get Stuff Done”
High Performance / Hewitt Best Employer Survey




                                  76%
                                           MYOB Live Accounts




MYOB LiveAccounts
Deconstructing the problem
Building high performing teams
to deliver awesome business outcomes
Building high performing teams
     who know the   business
to deliver awesome business outcomes
Building high performing teams
who know how to work together
to deliver awesome business outcomes
Building high performing teams
            who want
to deliver awesome business outcomes
Building high performing teams
   empowered to change things
to deliver awesome business outcomes
Building high performing teams
        who know the business,
     know how to work together,
   are empowered to change things,
             and who want
to deliver awesome business outcomes
know the   business
Vision, brand,                       customer
       values, goals,               satisfaction data
       strategies
                                      KPIs based on business goals
quarterly results, annual goals


            market research
                             double jacking, usability testing

   business value of each story,
   business impact of each decision               value chain
                                  Extra focus for distributed teams
want to deliver
Video




http://www.youtube.com/watch?v=u6XAPnuFjJc 6.11

  http://www.danpink.com/articles
http://www.youtube.com/watch?v=u6XAPnuFjJc
http://www.danpink.com/articles
Video




http://www.youtube.com/watch?v=u6XAPnuFjJc
http://www.danpink.com/articles
know how to work   together
Ranked Discriminators of
                      Most and Least Effective Knowledge Teams


                                    Trust
                Goodwill/Cooperation
                      Clarity of Purpose
                 Information Available
              Inspirational Leadership
                  Group Brainstorming
                Respect for Individuals
                 Conflict Management
                         Team Learning
                              Autonomy
                     Project Leadership
                   Alignment of Values
                  Climate for Creativity
                Equipment & Facilities
                 Appropriate Pressure
             Market/Client Awareness
             Scientific/Tech. Expertise


http://www.kteams.com.au/page/research_basis_for_ktep.html

http://www.infoq.com/presentations/teamwork-an-individual-skill
Chris Avery:
           Building Teams

align goals
make & keep agreements
clear direction & purpose
Build a common vision
empowered to   change things
“A bad system, will defeat a good
person, every time.”

W.E. Deming
Empower the team to change things
Hiring...

Fit
Motivation
Skills
Effective teams need effective
individuals...

7 Habits
GTD
Know Yourself
Distributed teams...

communication channels
face to face
build trust
We’re Hiring

@nishmahanty
nish.mahanty@myob.com

Devops down under - building high performing teams