Cyber Weekend chaos? reMarkable brought backup with Agentforce 360. AI agents now resolve 37% of cases, handle 32K+ customer conversations, and match human CSAT—all while running 24/7. Now that’s digital labor at work: https://sforce.co/44G0Cls
Salesforce
Software Development
San Francisco, California 6,232,265 followers
We're the #1 AI CRM—where humans with agents drive customer success together.
About us
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
- Website
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http://www.salesforce.com
External link for Salesforce
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, California
- Type
- Public Company
- Specialties
- Enterprise Cloud Computing and Customer Relationship Management
Locations
Employees at Salesforce
Updates
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Black Friday lived up to the hype. Shoppers were busy this year, as global online sales grew +6% YoY, reaching $79B in total. Click through all our stats: https://sforce.co/4onBZ49
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AI’s love language is gift-giving, apparently. This Thanksgiving and Black Friday, AI and agents influenced $22B in global online sales. Head to our Shopping Insights HQ for more Cyber Week insights: https://sforce.co/4onBZ49
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Black Friday deals bring excitement—and questions. SharkNinja meets both with Agentforce 360, powering rapid, 24/7 support for customers in 30+ markets. See how AI agents elevate the experience: https://sforce.co/3Y2m0xv
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Shoppers asked. AI answered. Shoppers turned to AI this year to start their search. Traffic from third-party AI search channels increased 3x YoY in the first half of Black Friday globally. AI has changed Cyber Week shopping. See the data: https://sforce.co/4onBZ49
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Take a peek into how Salesforce builds natural, conversational AI agents with the Agentforce team! 👀 Learn how they: ✔️ Developed Agent Graph, the core technology behind hybrid AI agent reasoning, ✔️ Tackled implementation issues ✔️ Addressed the unpredictability of LLMs with reasoning and deterministic workflows Dive in: https://sforce.co/4rosBQG
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Agents aren’t just recommending products. They’re driving conversions. Retailers who had a shopper agent grew online sales 3.5x faster than those who didn’t. See all the Cyber Week data from 1.5B+ shoppers: https://sforce.co/4onBZ49
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Pandora is replicating the magic of in-store shopping with Agentforce 360. ✨ Their AI agents provide personalized recommendations and answer FAQs — freeing teams to focus on service that shines 💎: https://sforce.co/48cXXkg
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The newest Thanksgiving tradition: record-breaking online sales. Around the world, online sales are up 7.9% YoY and projected to hit $36B by day’s end. Dive into the data from 1.5B+ global shoppers: https://sforce.co/4onBZ49
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