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Technocon 2010
- 1. Omar RashidUsing Technologyto Improve Citizen Engagement, Local Government Success StoriesCanadian Public Sector, Director, Local & Regional Governmentomarr@microsoft.comhttp://www.twitter.com/omar_rashid
- 2. Using Tech toImprove Citizen EngagementToday, the demands on governments to serve citizens and businesses have never been greater. Governments face increasing expectations to do more with less to better meet citizens' needs. The use of technology to meet and exceed these expectations is a necessity. According to UN Habitat, within two decades, 60% of the world's people will be urban dwellers; a fact that will have profound consequences on citizen engagement and service delivery. Join Omar Rashid as he discusses how the cities of Edmonton, Vancouver and others across Canada and the world are leveraging open data and cloud services to improve citizen engagement and prepare for future growth.
- 3. Government Citizen RelationshipCitizensexpect YOU to deliver, yet we understand the least about governmentGovernment is NOT easyFreedom of Information RequestPublishing expense reports and salaries – now that’s openJob evaluation every 4 yearsUnlimited Liability
- 4. Balloon Boy Hoax& Public Service
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- 12. Seniors comprised 13%of the population in 2004, but are expected to hit 24.5% by 2036At the Federal level, 1 in 3 employees is over the age of 50 and approximately 33% of them are eligible to retire by 2015In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015 – same pattern holds true for all levels of governmentIncreased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
- 14. Citizens may not(at times) be impressed with government... butCitizens rely on their government, especially in the time of crisis
- 15. Sunrise Propane ExplosionCitizenExpectation for InformationObservation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast.Investigation on-going, 2 fatalitiesPhoto Credit: Toronto Star
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- 18. Governments need todo more with lessCitizens have expectations of increased/better service and greater involvementThe Web has changed everythingGovernments are seeking the input of their citizensHead of helicopter crash inquiry invites inputOpportunity to act – before citizens become completely disillusionedhttp://makeyourmarknl.ca/FixMyStreet.caReality
- 19. Keep Tabs onyour MP
- 20. Web 2.0 vs.Gov. 2.0A tug-of-war exists, there is pressure toReduce costs, both capital and operationalUse Facebook, Twitter, YouTube, Google, Bing, Blogs, Wikis, Text Messaging, Crowdsourcing to get things doneOpen Government, Open DataAct. If you don’t, citizens willFixMyStreet - www.fixmystreet.comLake Ontario Waterkeeper - www.waterkeeper.caToronto Transit Camp – The Unconvention http://toronto.transitcamp.org
- 22. Risk… candidates hadbeen warned something like this could happen, saying even though the pictures were posted on a private page, "once you become a public figure, everything is public.“B.C. NDP Leader Carole James in reference to a candidate resignation after photos on his private Facebook page became public.City of Winnipeg highlights criminal activity on Craigslist
- 23. ExpectationsConstituents are inControlStrong desire for greater empowermentUsing the Web more than ever for researchExpect rich Internet experiencesIncreasing diversity of access, anywhere, anytimePrivacy, Security, Reliability, Availability, InteroperabilitySocial tools provide a deeper connection with constituentsProvide vehicles for citizen engagement and consultationAugments more formal delivery channelsAppreciate the service delivery impact of these servicesLooking to revitalize democracyElected officials enjoy the connection to their constituentsGovernmentConstituent
- 24. Myth 1: Governmentsdon’t want to engage citizensMyth 2: Young people don’t want to be engagedThe sentiment behind Web/Gov 2.0: I need to be engaged faster and this is where I amWeb 2.0 is not about you being out of touch and someone else being hip. Social is about reaching out, collaboration and connecting those who want to know with those who do knowSome governments have adopted proactive mentoringCanadians rank #1 worldwide for social network use; Internet is the 3rd most used medium; >75% connectedA Common Ground
- 25. Canada as successfulmodelExternal View
- 27. The Analytical NeutralViewThe Global Competitive Report 2009-2010from the World Economic ForumCanada’s External Analytical ViewEfficient ProcessesEngage CitizensInvest in Infrastructure3
- 28. The Analytical NeutralViewThe Global Information Technology Report 2010from the World Economic Forum & INSEADCanada’sExternal Analytical ViewEfficient ProcessesEngage CitizensInvest in InfrastructureObservationsAccelerate Cloud Focus Connect Online Services to promote Government EfficiencyCanada Egovernment Readiness index (Government Readiness Rank 7)
- 29. Canada ICT Useand Government Efficiency (Government Usage Rank 22)
- 30. Importance of ICTin Future Vision of Gov (Government Readiness Rank 35)4
- 31. Best Practices inPublic Sector (Consulting View)Creating Shared Responsibility for Better OutcomesHow to excel servicing citizens and customersfrom Accenture, 2009Best Practices Public SectorElements of SuccessTake a Citizen-Centric ApproachCitizen-CentricOrganize services and information around themTwo-Way Communication Multi-Channel DeliverySeamless and Pleasant Experience all acrossMore than a Service.. An ExperienceCitizen KnowledgeWork at Local, Regional and National LevelIntegrated ServicesBe Transparent, Be AccountableReach Citizens & CustomersEnsuring they are well informed and servicedKey Enabling PracticesBetter Service starts with Better UnderstandingEngage, Listen and RespondHarness All Available ResourcesBe Transparent. Be Accountable. Ask for and Act on Feedback5Copyright © 2009 Accenture
- 32. Next Generation inGovernment (Technology View)The Way to Gov 2.0An Enterprise Approach to Web 2.0 in Government from Microsoft, 2009Next Generation in GovernmentWeb 2.0A New Level of DemocracyReal-Time Communication and Connection (Wikis, Blogs, Tweets)Gov 2.0 for the Net GenerationGov 2.0Web 2.0 + Enterprise IT Strategic ApproachParticipation thru Technology Delivering Better Citizen Services Promoting Public ParticipationEnterprise IT Strategy ApproachA New Government for the PeopleProgressive IntegrationBy Giving Power to the People thru Information-Sharing that is Crucial for Openness and TransparencyProductivity thru Workflow CollabBy Delivering Better Citizen Services thru Effective Response Times and Information Access from the GovernmentTrustworthy ComputingBy Providing Government Employees with Better Productivity Tools so they can deepen their focus on delivering optimal serviceKey Elements in an Effective ITInteroperabilityEffective WorkflowsEnterprise InfrastructureTrustworthy ComputingStandardizationProgressive Integration6
- 33. Experience with governmentsaround the WorldWhat Happens when you Make Data Available?
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- 48. www.niagaraimmigration.ca“I Really Isee it as becoming just a Government norm to be honest. I think dropping the "e" is inevitable. We do hope to continue along from just having a participatory government to an interactive government, and levering the Web and technology.”Connie McCutcheonIT Web Services AdministratorRegional Municipality of Niagara
- 49. Open Government DataInitiativehttp://www.microsoft.com/industry/government/opengovdata/default.aspxhttp://ogdisdk.cloudapp.net/
- 50. Why OGDI?Help governmentorganizations toAccelerate data publishing plansPublish data more efficientlyPromote cloud computing use by governmentTap into the cloud today (Windows Azure)Learn by doingDrive policy based on experiencePromote use of government data by citizens and businessesMotivate government to publish more data and improve data quality
- 51. Using OGDI –City of Edmonton, CanadaOGDI gives government organizations greater local control (look & feel, ability to publish data off of acustomer’s owndomain.
- 52. Using OGDI –VanGuideVancouver Open Data Cloud catalogue via OGDIRuns on Windows Azure, Silverlight, BING maps and twitterPlus mobile client to create a social map of VancouverAvailable on CodePlexas an Open Source project
- 53. Using OGDI –City of Miami 311 SystemAllows residents to monitor requests for services such as a list of reports of potholes, abandoned vehicles and code violations ~ 4500 issues any given timeCity is considering revenue generating ideas such as creating custom data aggregation and mashup services that could be sold to businessesCloud deployment sped development & eliminated costlyinfrastructure Miami is making their solution available to other government agencies
- 55. City of SanFrancisco 311Use of Twitter as another channel for their city call centrehttp://sftwitter.sfgov.org/twitter/index.php?
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- 59. Application StoreDownload &Deploy CSP Applications from Azure
- 60. A web2.0 platform and CSP App Store Community
- 61. Gov 2.0 modules,Agenda Management, Content Packs
- 62. Connected directlyto GovSparkPublic Private Partnership
- 63. City of VancouverOpen Data Catalogue
- 65. TaxiCity.caMaster students atDigital Media Program at Great Northern Way University in VancouverUsed open data published by the city to develop a game for visitors/citizens to drive around the city (virtually) using a taxiPublished code back to the community to shareHow useful is a game?
- 67. Steps to makingdata openHave data available in a format that is consumableDetermine appropriate Terms of UseBoth Vancouver and Toronto have great examplesWhere will the data reside?Existing website, new site, or 3rd Party?Edmonton used the OGDI catalogue within their existing site
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- 74. Focus on theneeds of the people to whom the services are being deliveredPolicy is importantBe successful on your own terms
- 75. BePublicA website thatshares success of government using ICT as a lever to serve and engage citizens and drive positive public policy outcomesLaunch will be end of May 2010
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- 77. © 2008 MicrosoftCorporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
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- 80. Government As PlatformCitizenApp StoreOGDIPubAppPubAppGovAppCitizen Service Bus- provides abstraction to native Govt Entities“GovDock”(Infrastructure, CSP 1.0, SP2010, CRM 5.0, Citizen “Data Vault”)apiapiTax LOB Land Registry
Editor's Notes
- #5 Larimer County, State of Colorodo
- #11 "The nightmare scenario … is that either Greece defaults, forcing investors to take a severe 'haircut' on their investments-loans, or the Greek authorities could honour the country's debts and simply shut down all nonessential operations,"
- #13 Seniors comprised 13% of the CDN population in 2004, but are expected to hit 24.5% by 2036At the Federal level, in the Canadian Public Service, 1 in 3 employees is over the age of 50 and approximately 33% of federal employees are eligible to retire by 2015. In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015. The same general pattern holds true for all governments across Canada as well as for Broader Public Sector employers.Another trend that is occurring in Canada is increased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
- #15 Fundamental frustration with the citizen doing business with the governmentDifferent parts of government are completely separated from the other…There was story in the paper a few months back of a woman searching for her missing daughter. She was dealing with a federal government department and they kept telling that whatever info they had was subject to privacy legislation and could only be shared with her daughter…
- #16 YouTube just celebrated it’s 5th year anniversary (I believe yesterday)
- #23 http://www.thestar.com/news/world/article/681635http://www.canada.com/technology/Commissioner+rules+Facebook+serious+privacy+gaps/1796690/story.htmlJennifer Stoddarthttp://www.telegraph.co.uk/news/newstopics/mps-expenses/cabinet-expenses/http://www.cbc.ca/technology/story/2009/04/20/bc-facebook-ray-lam-facebook-photos-james.html240 M investment in Facebook
- #28 http://news.ca.msn.com/top-stories/cbc-article.aspx?cp-documentid=23955659
- #34 Online Agenda & Meeting Management Solution for Microsoft SharePoint & the Citizen Service Platform
- #37 The new and improved Eye On Earth combines the power of our latest technology (Windows Azure, Microsoft SQL Azure, Bing Maps, Silverlight) with the availability of a wealth of environmental data. Working in close partnership with the European Environment Agency (EEA) we are delivering a new level of real-time information availability and interactive collaboration on the Environment within the EU. Eye On Earth will enable the EEA to offer both water quality through WaterWatch, and air quality through AirWatch, which for the first time is comprised of Ozone (03) and particulate matter (PM10) and Nitrogen Dioxide (NO2). Not only is this information available from 32 countries, in 25 languages (as of December 2009), but Eye On Earth also gives the EU’s 500 million citizens the ability to offer personal feedback and observations on their own experiences of water and air quality. Europeans can start to contribute to Environmental monitoring and have an impact on a “Better Climate” – by helping raise awareness of problem areas and supporting policy makers and environmental experts in decision making and recommended actions.
- #41 The Open Government Data Initiative (OGDI) is an initiative led by Microsoft Public Sector Developer Evangelism team. OGDI uses the Azure Services Platform to make it easier to publish and use a wide variety of public data from government agencies. OGDI is also a free, open source ‘starter kit’ (coming soon) with code that can be used to publish data on the Internet in a Web-friendly format with easy-to-use, open API's. OGDI-based web API’s can be accessed from a variety of client technologies such as Silverlight, Flash, JavaScript, PHP, Python, Ruby, mapping web sites, etc.Whether you are a business wishing to use government data, a government developer, or a ‘citizen developer’, these open API's will enable you to build innovative applications, visualizations and mash-ups that empower people through access to government information. This site is built using the OGDI starter kit software assets and provides interactive access to some publicly-available data sets along with sample code and resources for writing applications using the OGDI API's.For DevelopersThe Azure Services PlatformThe Open Government Data Initiative is based on Microsoft's Azure Services Platform, a powerful and innovative new cloud-computing platform that helps developers quickly and easily create, deploy, manage, an drun Web applications and services at Internet scale. To learn more please visit the Azure Services Platform home page. Querying OGDIOGDI exposes data through REST Web services. The basic format of an OGDI service call is http://ogdi.cloudapp.net/v1/container/dataset?query, where:container is the name of the container (for example, "dc" for the District of Columbia's data sets).dataset is the name of the data set (for example, "CrimeIncidents" for the Crime Incidents data set in the DC container).query is your set of query parameters, expressed using a subset of the ADO.NET Data Services query syntax.Note that OGDI currently only suppports the $filter and $top query options in the ADO.NET Data Services query syntax. Example queries using the Crime Incidents data set are available on the Data Browser page of our Interactive SDK.Also note that if a property has a null value for a particular entity in the data set, it will be omitted entirely from the result set returned by OGDI. For example, in the Crime Incidents data set, the "method" property is only returned for records that have a "method" value in the underlying data set. Your application design should take this into account and handle potentially missing properties.Data FormatsBy default, OGDI returns data in the Atom Publishing Protocol format. This format can be easily consumed by a variety of platforms, including Microsoft .NET, Java, Ruby, PHP, and Python. Refer to the code samples on the Data Browser page for examples.OGDI can also return data in the JavaScript Object Notation (JSON) format, which can be conveniently consumed using JavaScript and other technologies. To return data in JSON format, simply append the format=json parameter to your query. For example, to retrieve crime incidents in Washington, DC that occured during the police department's evening shift in JSON format:http://ogdi.cloudapp.net/v1/dc/CrimeIncidents?$filter=shift eq 'EVN'&format=jsonGeospatial DataMany of the data sets in OGDI also include geospatial data, which is returned in the Keyhole Markup Language (KML) format. This format is compatible with popular desktop and Web-based mapping technologies including Microsoft Virtual Earth, Google Maps, Yahoo! Maps, and Google Earth. To return geospatial data in KML format, append the format=kml parameter to your query. For example, to retrieve geospatial points in KML format for crime incidents in DC that occurred during the police department's evening shift:http://ogdi.cloudapp.net/v1/dc/CrimeIncidents?$filter=shift eq 'EVN'&format=kmlNote that if the data set that you are using does not include any geospatial data, a KML query to OGDI will return an empty result set.JSONPTo mitigate security vulnerabilities associated with cross-site scripting attacks, Web browsers generally prevent client-side JavaScript applications originating in one network domain (for example, yourdomain.com) from making HTTP requests to other network domains (for example, the ogdi.cloudapp.net network domain that hosts the OGDI data services). This can prevent JavaScript applications hosted in another domain from making straight-forward calls to the OGDI data services, but there a variety of techniques that can be used, such as this widely-used IFRAMES-based technique described by Michael Mahemoff.OGDI's data services also provide direct support for the JSONP technique. Using this technique, OGDI's data services will call a callback function that you specify, passing in the results of your query in JSON format as an input format. To use this technique, issue a query with the following additional parameters: format=json&callback=yourCallback, where yourCallback is the name of a JavaScript callback function defined on the Web page issuing the request.Refer to the JavaScript sample on the Data Browser page for an example of using JSONP with OGDI. In that sample, the AdditionalDataLoaded() function is the JSONP callback function.ADO.NET Data Services Client LibraryDevelopers using Microsoft Visual Studio 2008, Service Pack 1 (or later) can use ADO.NET Data Services to access data from OGDI through easy-to-use .NET classes. OGDI provides a complete sample library for using OGDI with ADO.NET Data Services.this library now.This library includes a pre-built set of data service contexts built using T4 template code generation. Refer to the README file in the sample package for instructions on re-building the data service contexts to reflect the most current data sets available through OGDI. PagingOGDI and the underlying Windows Azure Table Storage service support paging through large sets of query results. The documentation for Query Timeout and Pagination in the Windows Azure Table Storage service provides a complete description of how OGDI and the underlying Azure platform support paging. You can also refer to the "C#/ASP.NET Paging" sample on the Data Browser page, which demonstrates how to perform paged queries using the ADO.NET Data Services client library.
- #50 City provided a citizen with census data, he did the conversion from xls to csv and republished it back to the city.
- #52 Allows residents to monitor requests for services such as a list of reports of potholes, abandoned vehicles and code violationsThe potential of cloud services has also led city officials to consider revenue generating ideas such as creating custom dataaggregation and mashup services that could be sold to businesses.
- #70 Individuals, whether in the context of citizens or consumers, are online 24x7x365 and they want to engage with organizations from whatever device they may be using at that moment, be it a laptop, tablet, phone, etc. For organizations, there is an opportunity to engage with these individuals and gain valuable insights, but this often must be done within the constraints of existing budgets. TownHall provides a cloud-hosted solution in a low-cost, low-friction fashion. TownHall, with its multitude of existing and planned clients, allows organizations to engage individuals on whatever device they may be using at a given moment.TownHall also delivers valuable insight. Recognizing the value of collecting data at the level of the individual, TownHall is delivered with a reputation system that incents users to create profiles. Every engagement an individual has with the site results in the collection of data that is associated with a profile and which can be used for analytics. To drive continued engagement within the community, TownHall’s reputation system awards points and badges for every contribution to the community (asking questions, answering questions, or voting). In our first beta customer, NASA, we’ve seen this reputation system prove itself to be very effective, with some individuals earning just under 2 million points in just under 6 months.
- #71 Fundamental frustration with the citizen doing business with the governmentDifferent parts of government are completely separated from the other