CHANGE CAPABILITY SURVEY
2025 RESULTS AND ANALYSIS
To hear the authors of the report explain the results and give their
analysis of the key themes, book this results webinar
https://capabilityforchange.com/survey/
To access the full results and analysis, and find action plans relevant to
your role, sign up here for guest membership
https://www.changeabilitypro.co.uk/login
What is the global Change Capability Survey?
The survey was originally developed to support the
Change Capability Community, a global discussion
group who debate key questions about change
management and how to develop this valuable
leadership skill for everyone.
The survey has been running since 2022 and provides
valuable data about the state of change managing in
organisations across the world.
The founders of the survey are Melanie Franklin and
Gillian Perry, who prior to launching the Change
Capability Community chaired the Change
Management Institute in the UK.
Who completed the
survey? 531 respondents;
173% increase on 2024
Results generate 5
critical action points
As we cross-checked
the responses, it
became clear that
these themes are a
complex network of
inter-dependent issues,
that form a potentially
vicious circle that if not
addressed will continue
to reduce the perceived
value of resourcing and
supporting change
activities.
Establishing the value of change management,
ensuring that it is viewed as a business critical
function impacts the willingness of leaders to
pay attention to and become involved in
managing change.
Senior leaders are time poor and will not
invest their effort into activities that do not
directly link to the achievement of their
strategic objectives.
Value and leadership
How do you measure success of change initiatives
Leadership is missing
There is no appetite to invest in building a
capability that is not seen as business
valuable, and without that capability, staff will
continue to have a poor experience of change.
This poor experience is compounded by a lack
of leadership involvement, which in turn is
driven by a lack of leadership skill. However, as
change management is not viewed as a
valuable function, leaders are disinclined to
invest in change-specific skills.
Capability and experience
Volume
• Level of change is
manageable 12%
• People openly talk about
the pressures of change
64%
Support
• Those who struggle to
change are supported 23%
• We acknowledge and
celebrate achievements
48%
Empowerment
• People feel empowered to
get things done 31%
• People always know change
is coming 34%
The experience of change is poor and getting worse
We must recognise the critical importance of portfolio
management. Without an understanding of the scale of
change initiatives taking place, and an ability to prioritise them
by their business value, all other factors are negatively
impacted:
1. Value is negatively impacted as high volumes of change are
commissioned, but without the analysis to ensure they are
the right changes
2. Leadership of change – a clear understanding of the
changes planned and currently underway gives leaders a
feeling of control and enables them to take appropriate
action
3. Building change capability – skills development takes time,
but with an uncontrolled volume of change, there is no time
or energy available for development
4. Experience of change – unceasingly high volumes of
uncoordinated changes cause stress, leading to withdrawal
of effort as a protection against burn-out
Portfolio management
To access the full results and analysis, and find action plans relevant to your
role, sign up here for guest membership
https://www.changeabilitypro.co.uk/login
Take action, increase the capability and capacity for
change in your organisation for 2026 by downloading the
action plan for your role:
1. Head of Change Management
2. Business Change Manager
3. Senior leaders
4. Portfolio Manager
5. HR leaders
6. Learning and Development leaders
7. Programme/Project Managers
8. Internal Communications

Summary of 2025 Change Capability Survey Results.pptx

  • 1.
    CHANGE CAPABILITY SURVEY 2025RESULTS AND ANALYSIS To hear the authors of the report explain the results and give their analysis of the key themes, book this results webinar https://capabilityforchange.com/survey/ To access the full results and analysis, and find action plans relevant to your role, sign up here for guest membership https://www.changeabilitypro.co.uk/login
  • 2.
    What is theglobal Change Capability Survey? The survey was originally developed to support the Change Capability Community, a global discussion group who debate key questions about change management and how to develop this valuable leadership skill for everyone. The survey has been running since 2022 and provides valuable data about the state of change managing in organisations across the world. The founders of the survey are Melanie Franklin and Gillian Perry, who prior to launching the Change Capability Community chaired the Change Management Institute in the UK.
  • 3.
    Who completed the survey?531 respondents; 173% increase on 2024
  • 4.
    Results generate 5 criticalaction points As we cross-checked the responses, it became clear that these themes are a complex network of inter-dependent issues, that form a potentially vicious circle that if not addressed will continue to reduce the perceived value of resourcing and supporting change activities.
  • 5.
    Establishing the valueof change management, ensuring that it is viewed as a business critical function impacts the willingness of leaders to pay attention to and become involved in managing change. Senior leaders are time poor and will not invest their effort into activities that do not directly link to the achievement of their strategic objectives. Value and leadership
  • 6.
    How do youmeasure success of change initiatives
  • 7.
  • 8.
    There is noappetite to invest in building a capability that is not seen as business valuable, and without that capability, staff will continue to have a poor experience of change. This poor experience is compounded by a lack of leadership involvement, which in turn is driven by a lack of leadership skill. However, as change management is not viewed as a valuable function, leaders are disinclined to invest in change-specific skills. Capability and experience
  • 10.
    Volume • Level ofchange is manageable 12% • People openly talk about the pressures of change 64% Support • Those who struggle to change are supported 23% • We acknowledge and celebrate achievements 48% Empowerment • People feel empowered to get things done 31% • People always know change is coming 34% The experience of change is poor and getting worse
  • 11.
    We must recognisethe critical importance of portfolio management. Without an understanding of the scale of change initiatives taking place, and an ability to prioritise them by their business value, all other factors are negatively impacted: 1. Value is negatively impacted as high volumes of change are commissioned, but without the analysis to ensure they are the right changes 2. Leadership of change – a clear understanding of the changes planned and currently underway gives leaders a feeling of control and enables them to take appropriate action 3. Building change capability – skills development takes time, but with an uncontrolled volume of change, there is no time or energy available for development 4. Experience of change – unceasingly high volumes of uncoordinated changes cause stress, leading to withdrawal of effort as a protection against burn-out Portfolio management
  • 12.
    To access thefull results and analysis, and find action plans relevant to your role, sign up here for guest membership https://www.changeabilitypro.co.uk/login Take action, increase the capability and capacity for change in your organisation for 2026 by downloading the action plan for your role: 1. Head of Change Management 2. Business Change Manager 3. Senior leaders 4. Portfolio Manager 5. HR leaders 6. Learning and Development leaders 7. Programme/Project Managers 8. Internal Communications