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Sales Edge - Delighting (Customer Quotes)
The document provides 10 quotes from industry experts on customer success. The quotes emphasize the importance of prioritizing customer needs, making it easy for customers to provide feedback, designing products jointly with customers, and ensuring all employees understand how to positively impact the customer experience. Customer loyalty and word-of-mouth promotion are highlighted as powerful marketing tools when companies focus on delivering phenomenal customer experiences.
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Sales Edge - Delighting (Customer Quotes)
- 1. DELIGHTING 10 Inspiring Quoteson Customer Success 2014 Curated by MindTickle - All rights reserved. - Photo by Martin Hricko
- 2. “ Customer success isabout more than delivering service or support. LINCOLN MURPHY, SIXTEEN VENTURES 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
- 3. “ Give one personresponsibility for listening to your customers and authority to act on what they hear. GUY LETTS, CO-FOUNDER OF CUSTOMERSURE 2014 Curated by MindTickle - All rights reserved. - Photo by Helen F H
- 4. “ Make everyone thinkabout things from the customer’s perspective... ...design how things work jointly with your customers. MIKE GRAFHAM, YAMMER CUSTOMER SUCCESS, MICROSOFT 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
- 5. “ Companies need toprove their worth...if they wish to win their customers’ loyalty. KAISER MULLA-FEROZE, TOTANGO 2014 Curated by MindTickle - All rights reserved. - Photo by kaniths
- 6. “ Focus less onbeing at the top of every social media channel and more on building easy ways for customers to contact you. RICHARD WHITE, USERVOICE 2014 Curated by MindTickle - All rights reserved. - Photo by diyosa
- 7. “ The biggest barrierto customer success is CEOs not making it an important part of the culture. NICK MEHTA, GAINSIGHT 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
- 8. “ Just one phenomenalcustomer experience can make a world of difference when it comes to word-of-mouth promotion. KARL WIRTH, EVERGAGE 2014 Curated by MindTickle - All rights reserved. - Photo by CEBImagery.com
- 9. “ Smart companies haverealized that customer loyalty is the most powerful sales and marketing tool that they have. BILL PRICE, DRIVA SOLUTIONS 2014 Curated by MindTickle - All rights reserved. - Photo by kaniths
- 10. “ With the shiftto the SaaS model, the connection between your customer’s success and your success is much more direct and felt more quickly. KEN LOWNIE, KEN LOWNIE CONSULTING PARTNERS 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
- 11. “ Make sure everysingle employee in your company knows precisely what value your customers are seeking and how he or she can impact it. TOM KRACKELER, FRONTLEAF 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds