Downloaded 60 times
Uploaded byGraeme Eyre
Difficult Conversations - How to Have them
The document outlines the importance and strategies for having difficult conversations, emphasizing the need to confront issues directly for relief and resolution. Tips for success include preparing, focusing on behavior rather than personal attacks, and maintaining a positive approach. It also provides a plan for structuring these conversations, including setting, key points, and follow-up actions.
In this document
Powered by AI
Introduction to addressing tough topics, understanding the necessity for these conversations, and the relief that follows after confronting issues.
Introduction to addressing tough topics, understanding the necessity for these conversations, and the relief that follows after confronting issues.
Key tips for effective communication, including conquering fears, focusing on behavior, using the T.H.I.N.K model, and the importance of planning but remaining flexible.
A structured plan for conducting tough conversations, covering reasons, evidence, timing, warm-up strategies, and follow-up actions.
More Related Content
Similar to Difficult Conversations - How to Have them
Difficult Conversations - How to Have them
- 1. Difficult Conversations Or Tacklingthe Elephant in the Room
- 3. Why do weneed to have difficult conversations?
- 4. At Some PointYou Just Pull Off the Plaster, And It Hurts, But Then It’s Over and You’re Relieved
- 5. Tips for Success 1.Conquer your fear – no one likes conflict. 2. Do your homework – prepare 3. Make it about behaviour not the person (performance). 4. Be Positive – don’t just say what is wrong; say what and how it can be improved. 5. Choose words carefully. 6. Find the right setting. 7. Acknowledge, listen, and pay attention. 8. Be consistent. 9. Follow Up.
- 6.
- 7. Plan, but don’tscript…
- 8. 5 minute …..DifficultConversation Plan Why? What is the general reason? What happens if it is not addressed? Evidence? What is some specific evidence that is there is a problem? The more specific the better? When and Where? When are you going to have the conversation; where are you going to have the conversation? Warm Up? How are you going to signpost that this conversation is coming? Before During Plan: What are your key points; what are you going to say in order Questions: What questions might the other person have? After Follow Up Actions: Potential Escalation? Success Criteria: