Creating &
Executing a
Great Content
Strategy
ESSAE Annual Meeting 2014
About Me
Helping
organizations
communicate online
more effectively
since 1996
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
LOGO LOGO LOGO LOGO
LOGOLOGO LOGO
Why do people
visit your website?
Design?
Graphics?
Widgets?
The carousel on your homepage?
http://shouldiuseacarousel.com/
Content lets users do
what they need to do
•  Take advantage of what you offer
•  Find out why they should join or stay
•  Learn how your association helps them in
their profession
•  Not need to call you to answer a question
Content lets you
achieve your goals
•  Attract prospective members
•  Retain and engage current members
•  Increase use of programs, resources,
tools, and information
•  Increase awareness of and participation in
political advocacy efforts
•  Increase non-dues revenue
Content problems?
•  Language/jargon
•  Prioritized promotion
•  Content hoarding
•  Bad editorial processes
•  New content missing
•  Different content on different channels
Yes, content problems
•  Hard to find information
•  Too many publishers
•  Who’s in charge of the home page?
•  “4002.pdf”
•  Website is based on our org chart
•  Not accessible from a mobile device
•  “We should be on YouTube”
Content exercise
What’s in the bag?
Content lessons
•  You are not your member
•  You are not your audience
h<p://xkcd.com/773/	
  
Who
What
When of publishing
Where content online
WHY
How
What is content strategy?
Myths your members think
about digital
• It’s free, instant, and you can do it in your spare
time
• Search engines will find your information instantly
and display it at the top of the first page of what
anyone searches for
• Any video they make will go viral
• Every member wants to share information about
the board’s latest initiative
• Your home page and social media posts should be
primarily about your association
The real facts
• Every digital channel needs a strategy and the
right identity. The more channels, the more time
and complexity.
• Page views are not a goal – the goal is the goal.
• You can’t succeed in your goals unless your users
succeed in theirs
• Success builds over time
• Think > plan > do – all three steps are required
Quality Takes Time
Good web writing is
• Short
• Active
• Scannable: uses bullets and subheads
• Leads with the most important information
• Readable – aim for 9th grade
– test at read-able.com
• Free of jargon
• Has compelling headlines that will make sense even out
of context
I	
  have	
  made	
  this	
  [le.er]	
  
longer	
  than	
  usual	
  
because	
  I	
  have	
  not	
  had	
  
7me	
  to	
  make	
  it	
  shorter. 	
  
	
  
Blaise Pascal, 1657"
	
  
Content Lifecycle
Conceive	
   Create	
   Publish	
   Promote	
   Maintain	
   ReHre	
  
Conceive and create
•  Conceive
•  Set goals
–  Business: make or save money
–  User: increase satisfaction/encourage use or decrease
dissatisfaction/reduce customer service needs & costs
•  Create
•  Optimize
–  On-site
–  Search engines
–  Other outlets
Publish and promote
•  Publish
–  Review process: quality, facts
–  Content Management System (Wordpress)
•  Promote
–  On-site: home page, landing pages, topics
–  Off-site: e-newsletters, social media, advertising
Maintain and retire
•  Maintain
•  Measure
–  Test and tweak
–  Refine
•  Retire
–  Archive/Delete/”Unpublish”
–  Renew
Who’s involved?
•  Staff
–  Technology
–  Marketing
–  Communications
–  Membership
–  Programming
•  Committees
–  All of the above
Associations are complicated
Everything is content
•  Programs
•  Products
•  Services
•  Publications
•  Webinars
•  Reports
•  Events
Similar topics – are
they connected?
•  Programs
•  Products
•  Services
•  Publications
•  Webinars
•  Reports
•  Events
Be a “deejay” for your
content
•  Save time
•  Save $$
•  Help members help themselves
Content strategy for
membership
•  User goals
•  Business needs
•  Promotion timeline/calendar
•  Testing and tweaking
•  Content reuse
Content strategy for
events
•  User goals
•  Business needs
•  Promotion timeline/calendar
•  Testing and tweaking
•  Content reuse
Content exercise
•  Create a page table
h<p://loremoopsum.tumblr.com/post/37034901905/tweeted-­‐by-­‐my-­‐friend-­‐and-­‐fellow-­‐content-­‐strategist	
  
Content exercise
•  Start filling in a calendar
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
h<p://www.lightboxcollaboraHve.com/2014-­‐editorial-­‐calendar	
  
Thank you
hilary@hilarymarsh.com @hilarymarsh
www.hilarymarsh.com

Creating a great content strategy