Using Feedback in Development

If your feedback isn't changing behavior, you're not giving feedback—you're just complaining. After 25 years of coaching leaders through difficult conversations, I've learned that most feedback fails because it focuses on making the giver feel better rather than making the receiver better. Why most feedback doesn't work: ↳ It's delivered months after the fact ↳ It attacks personality instead of addressing behavior ↳ It assumes the person knows what to do differently ↳ It's given when emotions are high ↳ It lacks specific examples or clear direction The feedback framework that actually changes behavior: TIMING: Soon, not eventually. Give feedback within 48 hours when possible Don't save it all for annual reviews. Address issues while they're still relevant. INTENT: Lead with purpose and use statements like - "I'm sharing this because I want to see you succeed" or "This feedback comes from a place of support." Make your positive intent explicit. STRUCTURE: Use the SBI Model. ↳Situation: When and where it happened ↳Behavior: What you observed (facts, not interpretations) ↳Impact: The effect on results, relationships, or culture COLLABORATION: Solve together by using statements such as - ↳"What's your perspective on this?" ↳"What would help you succeed in this area?" ↳"How can I better support you moving forward?" Great feedback is a gift that keeps giving. When people trust your feedback, they seek it out. When they implement it successfully, they become advocates for your leadership. Your feedback skills significantly impact your leadership effectiveness. Coaching can help; let's chat. | Joshua Miller What's the best feedback tip/advice, and what made it effective? #executivecoaching #communication #leadership #performance

The feedback sandwich often misses the mark and can even backfire. Instead of creating clarity, it can muddy the message and feel insincere. Let's dive into why this approach doesn't work and explore a better way to give feedback with Radical Candor. ❌ What Not to Do: "Great job! But the presentation lacked details. Still, I appreciate your enthusiasm." ✅ What to Do Instead: Use CORE: 🔸 Context: Cite the specific situation. 🔸 Observation: Describe what was said or done. 🔸 Result: Explain the consequence. 🔸 Expected nExt stEps: Outline the expected next steps. Example of CORE Feedback: "I asked you to help us be more efficient (Context). You went above and beyond by implementing Slack (Observation). The team is now spending less time on email and more time communicating effectively (Result). We'd love for you to explore other tools to streamline communication in the office (Expected nExt stEps)." Giving feedback is crucial for growth, but it needs to be clear, kind, and actionable. Read more: https://bit.ly/3LhIzZ2 #ManagementTips #RadicalCandor #Leadership #Feedback #COREMethod #EffectiveCommunication #GrowthMindset

It's performance review season at Apple. Years ago early in my time at Apple, my self-assessments were vague and modest. I assumed my manager already knew my contributions, big mistake. We all suffer from recency bias. My ratings were average because leadership couldn't see the full picture of my impact. Then, I changed my approach: I built a structured framework that clearly highlighted outcomes, leadership, and feedback. Of course, it all starts with great work but equally important is clearly articulating that impact. The results: better ratings, increased visibility, and accelerated career growth. Now I consistently earn top ratings. Here is how I approach my self assessments now. → 𝑫𝒐 𝑮𝒓𝒆𝒂𝒕 𝑾𝒐𝒓𝒌 Bulletproof your results with clear and quantifiable impact. → 𝑨𝒍𝒊𝒈𝒏 𝒕𝒐 𝑻𝒆𝒂𝒎 𝑮𝒐𝒂𝒍𝒔 Map your contributions directly to your team’s OKRs or strategic priorities. Show how you moved the needle. → 𝑹𝒆𝒇𝒍𝒆𝒄𝒕 𝒕𝒉𝒆 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑’𝒔 𝑽𝒐𝒊𝒄𝒆 Listen to what your senior leaders praise in All-Hands, town halls, and emails. These are your signals. If you contributed to those priorities, your impact becomes indisputable. → 𝑯𝒆𝒍𝒑 𝒐𝒕𝒉𝒆𝒓𝒔 Clearly document how you supported peers, mentored teammates, and collaborated cross-functionally. → 𝑮𝒐 𝑩𝒆𝒚𝒐𝒏𝒅 𝒀𝒐𝒖𝒓 𝑱𝒐𝒃 Highlight extra initiatives like mentoring, hiring, onboarding, or culture-building. → 𝑺𝒕𝒖𝒅𝒚 𝒕𝒉𝒆 𝑹𝒐𝒍𝒆 𝑮𝒖𝒊𝒅𝒆 Know the bar and beat the bar. Understanding what is expected is very important to exceed the expectations. → 𝑯𝒐𝒏𝒆𝒔𝒕𝒚 𝑨𝒍𝒘𝒂𝒚𝒔 Don’t oversell. Don’t underplay. Acknowledge challenges and how you addressed them. → 𝑴𝒂𝒌𝒆 𝑰𝒕 𝑬𝒂𝒔𝒚 𝒇𝒐𝒓 𝒀𝒐𝒖𝒓 𝑴𝒂𝒏𝒂𝒈𝒆𝒓 Provide clear, concise, and copy-paste-ready statements to simplify your manager’s job in justifying your top rating. Full post https://lnkd.in/gd6bwk6X I’d love to learn from you too; please share your best practices and thoughts in the comments.

Getting the right feedback will transform your job as a PM. More scalability, better user engagement, and growth. But most PMs don’t know how to do it right. Here’s the Feedback Engine I’ve used to ship highly engaging products at unicorns & large organizations: — Right feedback can literally transform your product and company. At Apollo, we launched a contact enrichment feature. Feedback showed users loved its accuracy, but... They needed bulk processing. We shipped it and had a 40% increase in user engagement. Here’s how to get it right: — 𝗦𝘁𝗮𝗴𝗲 𝟭: 𝗖𝗼𝗹𝗹𝗲𝗰𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 Most PMs get this wrong. They collect feedback randomly with no system or strategy. But remember: your output is only as good as your input. And if your input is messy, it will only lead you astray. Here’s how to collect feedback strategically: → Diversify your sources: customer interviews, support tickets, sales calls, social media & community forums, etc. → Be systematic: track feedback across channels consistently. → Close the loop: confirm your understanding with users to avoid misinterpretation. — 𝗦𝘁𝗮𝗴𝗲 𝟮: 𝗔𝗻𝗮𝗹𝘆𝘇𝗲 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 Analyzing feedback is like building the foundation of a skyscraper. If it’s shaky, your decisions will crumble. So don’t rush through it. Dive deep to identify patterns that will guide your actions in the right direction. Here’s how: Aggregate feedback → pull data from all sources into one place. Spot themes → look for recurring pain points, feature requests, or frustrations. Quantify impact → how often does an issue occur? Map risks → classify issues by severity and potential business impact. — 𝗦𝘁𝗮𝗴𝗲 𝟯: 𝗔𝗰𝘁 𝗼𝗻 𝗖𝗵𝗮𝗻𝗴𝗲𝘀 Now comes the exciting part: turning insights into action. Execution here can make or break everything. Do it right, and you’ll ship features users love. Mess it up, and you’ll waste time, effort, and resources. Here’s how to execute effectively: Prioritize ruthlessly → focus on high-impact, low-effort changes first. Assign ownership → make sure every action has a responsible owner. Set validation loops → build mechanisms to test and validate changes. Stay agile → be ready to pivot if feedback reveals new priorities. — 𝗦𝘁𝗮𝗴𝗲 𝟰: 𝗠𝗲𝗮𝘀𝘂𝗿𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 What can’t be measured, can’t be improved. If your metrics don’t move, something went wrong. Either the feedback was flawed, or your solution didn’t land. Here’s how to measure: → Set KPIs for success, like user engagement, adoption rates, or risk reduction. → Track metrics post-launch to catch issues early. → Iterate quickly and keep on improving on feedback. — In a nutshell... It creates a cycle that drives growth and reduces risk: → Collect feedback strategically. → Analyze it deeply for actionable insights. → Act on it with precision. → Measure its impact and iterate. — P.S. How do you collect and implement feedback?

Not All Feedback Is Worth Your Energy Getting feedback used to be a privilege. However in today’s day and age, the problem is to decide what feedback to accept - whether it comes from consumers, peers on line managers, given the sheer quantum of the same. Feedback is essential—but not every opinion deserves a seat at your decision-making table. The real danger? Acting on feedback that sounds helpful but isn’t grounded in truth or context. 🚩 Be wary of uniform voices—those who only ever praise or always criticize. If someone says the same thing to everyone, chances are it’s not really about you. Useful feedback is nuanced, specific, and contextual.This is the single most important aspect while evaluating career feedback. 🚩 Watch out for vague advice. “Be more confident” or “work harder” means little without clarity. Ask: Is this actionable? If not, park it. 🚩 Avoid feedback driven by ego, not empathy. If the tone feels dismissive, competitive, or self-serving, it may reflect more about the giver than your actual work. ✅ Instead, seek voices that: • Understand your goals • Offer thoughtful, balanced insight • Have credibility in the space you’re navigating Accepting feedback is a strength—but so is declining it with grace. Filter wisely. #CareerDevelopment #FeedbackWisdom #GrowthMindset #LeadershipTips #WorkSmarter #SudhirTips

The feedback grid is a valuable tool for collecting and structuring feedback from various sources, such as users, stakeholders, or team members. It's especially useful when dealing with diverse groups of people, as it helps you make sense of the input you receive. Here's how it works: When feedback is given, you can use this grid to identify common patterns and group similar feedback together. This process allows you to gain a clear visualisation of the feedback's importance and impact. You can implement the feedback grid in real-time when feedback is being provided. Being a leadership coach, I have incorporated this into a workshop many times and it is quite straightforward. Provide participants with post-it notes and a flip-chart. Encourage them to jot down their feedback on the post-its. Then, one by one, have participants affix their notes to the flip-chart. This creates an interactive and collaborative environment where individuals can elaborate on their thoughts and perspectives. Let me know if you have tried this and how it has worked for you. #leadership #leadershipdevelopment #culture #feedback #communication #coaching #growth #success

Are you ready for a reality check? In our pursuit of success, it's easy to get caught up in illusions of #productivity. But true progress comes from facing reality head-on. Here are 5 ways to perform an effective reality check: 1. Goal Audit: Regularly review your goals. Are they still aligned with your values and aspirations? Be willing to adjust or let go of goals that no longer serve you. 2. Time Tracking: For a week, log how you actually spend your time. The results might surprise you and reveal areas for improvement. 3. Skill Assessment: Honestly evaluate your strengths and weaknesses. This clarity helps you focus on leveraging your strengths and improving crucial skills. 4. Feedback Loop: Seek honest feedback from colleagues, mentors, and friends. Their perspectives can provide valuable insights you might miss. 5. Progress Measurement: Objectively measure your progress towards your goals. Are you moving forward, stagnating, or backsliding? Remember, a reality check isn't about being harsh with yourself – it's about gaining clarity and setting yourself up for genuine #success. Follow Sagar Amlani

Most leaders don’t struggle to give feedback because they lack good intentions, they struggle because they lack the right frameworks. We say things like: 🗣 “This wasn’t good enough.” 🗣 “You need to speak up more.” 🗣 “That project could’ve been tighter.” But vague feedback isn’t helpful, it’s confusing. And often, it demoralizes more than it motivates. That’s why I love this visual from Rachel Turner (VC Talent Lab). It lays out four highly actionable, research-backed frameworks for giving better feedback: → The 3 Ps Model: Praise → Problem → Potential. Start by recognizing what worked. Then gently raise what didn’t. End with a suggestion for how things could improve. → The SBI Model: Situation → Behavior → Impact. This strips out judgment and makes feedback objective. Instead of “You’re too aggressive in meetings,” it becomes: “In yesterday’s meeting (Situation), you spoke over colleagues multiple times (Behavior), which made some feel unable to share (Impact).” → Harvard’s HEAR Framework: A powerful structure for disagreement. Hedge claims. Emphasize agreement. Acknowledge their point. Reframe to solutions. → General Feedback Tips: – Be timely. – Be specific. – Focus on behavior, not identity. – Reinforce the positive (and remember the 5:1 rule). Here’s what I tell senior FMCG leaders all the time: Good feedback builds performance. Great feedback builds culture. The best feedback builds trust, and that’s what retains your best people. So next time you hesitate before giving hard feedback? Remember this: → You’re not there to criticize. → You’re there to build capacity. Save this as your cheat sheet. Share it with your teams. Let’s make feedback a tool for growth, not fear. #Leadership #FMCG #TalentDevelopment #PerformanceCulture #FeedbackMatters #ExecutiveDevelop

Corporate Soul Stories Chapter 16: The Art of Giving Creative & Constructive #Feedback – Growing Without Tearing Down Claire was a rising leader—sharp, driven, and always pushing her team to be better. But if she was honest, there was one part of leadership she dreaded: Giving feedback. She had seen it go wrong too many times. 🚨 The Sugarcoated Trap: Feedback so vague and polite that it did nothing to help. 🚨 The Bulldozer Approach: Brutal, demoralizing, and crushing instead of coaching. 🚨 The Avoidance Game: No feedback at all—just silent resentment until it was too late. But the best leaders? They knew the secret: Feedback isn’t about criticism. It’s about growth. The Garden Analogy: How Great Feedback Works One day, Claire’s mentor, a veteran executive named Mark, gave her a new way to look at feedback. "Think of your team like a garden," he said. "Some plants need sunlight—encouragement, praise, recognition." "Some need pruning—corrections, adjustments, realignment." "Some need deeper roots—mentorship, challenges, new skills." "Your job? To help them grow—not to rip them out of the soil." That was Claire’s turning point. The 3 Rules of Game-Changing Feedback ✅ 1. Focus on Growth, Not Judgment Instead of “This was wrong,” she started saying “Here’s how we can make this even better.” It wasn’t about pointing fingers. It was about pointing forward. ✅ 2. Make It Specific and Actionable Instead of “You need to improve your presentations,” she said “Let’s work on making your key points clearer in the first two minutes.” No one can fix vague feedback. Clarity creates progress. ✅ 3. Balance Praise with Challenge She learned to celebrate strengths while addressing areas to improve. People need to hear what they’re doing right so they have the confidence to tackle what’s wrong. The Transformation: When Feedback Becomes a Superpower Claire’s team changed. 🚀 People stopped fearing feedback and started asking for it. 🚀 Mistakes became less about failure and more about learning. 🚀 Productivity soared—because when people know how to improve, they actually do. And here’s the kicker—Claire grew too. Because the best leaders don’t just give feedback. They invite it. They ask, “What can I do better as your leader?”—and they listen. Final Thought: Feedback Isn’t a Weapon. It’s a Gift. The difference between a boss and a leader? A boss tells you what you did wrong. A leader shows you how to do it right. Ask Yourself Today: "Am I helping people grow—or just pointing out what’s broken?" "Do I avoid feedback because it’s hard, or embrace it because it’s necessary?" Because the best teams thrive on feedback. Not fear. To be continued… 🚀 DC*

🚀 Turn Criticism into Connection with Two Powerful Words: "Really? How?" 🤔 I've discovered a game-changing response to unexpected criticism: "Really? How?" In a recent scenario, after sharing negotiation insights, I was accused of self-promotion. Instead of getting defensive, I paused and asked those two simple words. Here's the magic that unfolded: 1️⃣ Shifted the Focus: The critic had to explain, revealing a misunderstanding. 2️⃣ Cooled the Heat: Curiosity replaced defensiveness, fostering a more open dialogue. 3️⃣ Sparked Collective Learning: Others chimed in, emphasizing the value of content over perceived motives. Why does it work? It de-escalates, clarifies assumptions, and builds bridges. Try it next time you face unexpected feedback. Instead of reacting, inquire. You might be surprised by the connection and understanding that follows. 💬 What are your go-to strategies for turning criticism into constructive conversations? Share below! #Communication #LeadershipSkills #ProfessionalGrowth #Feedback #Connection