Maintaining Composure Under Pressure

The silent productivity killer you've never heard of... Attention Residue (and 3 strategies to fight back): The concept of "attention residue" was first identified by University of Washington business professor Dr. Sophie Leroy in 2009. The idea is quite simple: There is a cognitive cost to shifting your attention from one task to another. When our attention is shifted, there is a "residue" that remains in the brain and impairs our cognitive performance on the new task. Put differently, you may think your attention has fully shifted to the next task, but your brain has a lag—it thinks otherwise! It's relatively easy to find examples of this effect in your own life: • You get on a call but are still thinking about the prior call. • An email pops up during meeting and derails your focus. • You check your phone during a lecture and can't refocus afterwards. There are two key points worth noting here: 1. The research indicates it doesn't seem to matter whether the task switch is "macro" (i.e. moving from one major task to the next) or "micro" (i.e. pausing one major task for a quick check on some minor task). 2. The challenge is even more pronounced in a remote/hybrid world, where we're free to roam the internet, have our chat apps open, and check our phones all while appearing to be focused in a Zoom meeting. With apologies to any self-proclaimed proficient multitaskers, the research is very clear: Every single time you call upon your brain to move away from one task and toward another, you are hurting its performance—your work quality and efficiency suffer. Author Cal Newport puts it well: "If, like most, you rarely go more than 10–15 minutes without a just check, you have effectively put yourself in a persistent state of self-imposed cognitive handicap." Here are three strategies to manage attention residue and fight back: 1. Focus Work Blocks: Block time on your calendar for sprints of focused energy. Set a timer for a 45-90 minute window, close everything except the task at hand, and focus on one thing. It works wonders. 2. Take a Breather: Whenever possible, create open windows of 5-15 minutes between higher value tasks. Schedule 25-minute calls. Block those windows on your calendar. During them, take a walk or close your eyes and breathe. 3. Batch Processing: You still have to reply to messages and emails. Pick a few windows during the day when you will deeply focus on the task of processing and replying to these. Your response quality will go up from this batching, and they won't bleed into the rest of your day. Attention residue is a silent killer of your work quality and efficiency. Understanding it—and taking the steps to fight back—will have an immediate positive impact on your work and life. If you enjoyed this or learned something, share it with others and follow me Sahil Bloom for more in future! The beautiful visualization is by Roberto Ferraro.

The leadership decision that changed everything for me? Learning to pause before deciding. Research shows leaders make up to 35,000 decisions daily. Your brain wasn't designed for this volume. But it can be trained. I see this especially with women leaders - pressured to decide quickly to prove competence. The cost? McKinsey found executives waste 37% of resources on poor choices made under pressure. When I work with senior women leaders, we start with one truth: Your brain on autopilot isn't your best leadership asset. Here's what happens when you bring mindfulness to your decisions: 1. Mental Noise Quiets Down → The constant chatter in your head calms → You hear yourself think clearly → The signals that matter become obvious → One healthcare executive told me: "I finally stopped second-guessing every choice" 2. Emotional Wisdom Grows → You notice feelings without being controlled by them → You respond rather than react → Your decisions come from clarity, not fear → A tech leader in our program reported: "I stopped making decisions from a place of proving myself" 3. Intuition Becomes Reliable → Your body's wisdom becomes accessible → You detect subtle signals others miss → Research shows mindful leaders make 29% more accurate intuitive judgments → A finance VP shared: "I can now tell the difference between fear and genuine caution" 4. Stress No Longer Drives Choices → Pressure doesn't cloud your thinking → You stay composed when stakes are high → Your team feels your steadiness → As one client put it: "My team now brings me real issues, not sanitized versions" Have you noticed how your best decisions rarely come when you're rushed or pressured? The women I coach aren't learning to decide slowly. They're learning to decide consciously. Try these practices: 1. Before high-stakes meetings, take three conscious breaths 2. Create a "decision journal" noting your state of mind when deciding 3. Schedule 10 minutes of quiet reflection before making important choices Your greatest leadership asset isn't your strategy. It's the quality of your presence in the moment of choice. What important decision are you facing that deserves your full presence? 📚 Explore practical decision frameworks in my book - The Conscious Choice 🔔 Follow Bhavna Toor for more research-backed wisdom on leading consciously 💬 DM me to learn how our leadership programs help women leaders make conscious choices that transform their impact

The most surprising finding in research on self-control? People who are best at self-control rely less on willpower. "What? But I thought that people who are good at self-control are just good at restraining themselves?" Not really. Here's what a recent research review says: "People high in self-control, however, do not control themselves more in the moment... One reason that they relied less on [willpower and restraint] is that those with high self-control experienced fewer temptations that needed controlling... perhaps they expose themselves to fewer temptations" I'm best at not eating cookies when there are no cookies in our pantry. I'm best at not eating pizza when I take a detour from that pizza place I can't resist. I'm best at not checking my email inbox when my access is blocked during deep work sessions. I'm best at not resisting social media when I'm working or spending time with friends when my phone is on silent and put in a closet in a different room. Self-control is not (just) about resisting temptation. It's mostly about not being exposed to it in the first place. Source: Inzlicht, M., & Roberts, B. W. (2024). The fable of state self-control. Current Opinion in Psychology

Ever thought empathy didn't belong in a high-pressure work environment? I did too, until I saw it in action. During a major project deadline, I watched a leader pause to address a team member's struggle. It wasn't scheduled. It wasn't about metrics. But it transformed everything. That moment taught me that empathy drives success in ways data can't capture. ___ Here’s why empathetic leadership matters: ↳ It builds deeper connections. Your team isn't just a group of employees; they're individuals with unique stories. ↳ It creates a culture of respect. When people feel understood, they contribute more meaningfully. ↳ It drives loyalty. Empathy makes people feel valued, and valued people stay. 🔸 So, next time you're in a meeting, take a moment to look beyond the agenda. 🔸 Ask about your team's well-being. Listen to their challenges. Offer your support. 🔸 Because sometimes, the most powerful thing you can do as a leader is simply to care. Action Steps: 1. Check-in regularly. Make it a habit to ask your team how they're really doing. 2. Listen actively. Pay attention to what your team members say, and what they don't say. 3. Show genuine concern. Offer support and solutions that go beyond work-related issues. Have you experienced the power of empathy in your organization? 👇 ___ ♻️ Found this valuable? Repost if this resonates with you. 👋 Follow me Hetali Mehta, for more content like this.

Empathy: The Heart of Leadership In a world that often glorifies results over relationships, empathy is sometimes seen as a soft skill—a “nice to have” rather than a necessity. But here’s the truth: empathy isn’t a weakness; it’s a leader’s superpower. Empathy is the ability to step into someone else’s shoes, to understand their emotions, challenges, and perspectives. For leaders, it’s the foundation of trust and the glue that holds teams together. Empathetic leaders don’t just manage, they inspire, empower, and create a culture where people feel seen, heard, and valued. Why Empathy Matters in Leadership Empathy builds trust. And trust is the currency of any high-performing team. When leaders demonstrate empathy, team members are more likely to open up about their struggles, share their ideas, and stay engaged. Research from Catalyst shows that empathetic leaders are better at fostering innovation and improving employee satisfaction. Empathy also drives loyalty. Employees who feel understood and supported are less likely to leave, even during tough times. A 2023 workplace study found that 76% of employees said they were more likely to stay with a leader who showed empathy. A Real-Life Example During the pandemic, many companies struggled to adapt to remote work and the challenges it brought for employees. One leader I deeply admire noticed that a team member’s performance had dipped significantly. Instead of reprimanding them, the leader reached out to ask if everything was okay. The team member, feeling safe and supported, shared that they were juggling work with caregiving responsibilities. The leader responded by adjusting deadlines and offering flexible hours. The result? The team member not only improved their performance but became one of the most loyal advocates for the organization. This small act of empathy created ripple effects of trust, gratitude, and productivity across the team. How Leaders Can Practice Empathy - Listen Actively: Focus on understanding, not just responding. - Ask Questions: Show genuine curiosity about your team’s experiences and challenges. - Adapt and Support: Be willing to adjust plans to meet people where they are. - Model Vulnerability: Share your own challenges to create an open and honest environment. Your Leadership Superpower Empathy is not about being soft—it’s about being strong enough to care. It’s what turns a manager into a leader and a group of individuals into a united team. So, let me ask you: How do you practice empathy in your workplace? What steps have you taken to create a culture of understanding and support? Let’s inspire one another. Share your thoughts, experiences, or ideas in the comments. #LeadershipMatters #EmpathyInLeadership #EmotionalIntelligence #EQInLeadership #TeamBuilding #TrustAndLeadership #EmpathyAtWork #LeadershipSkills #WorkplaceCulture #LeadershipDevelopment #TransformationalLeadership #FutureOfLeadership #InspireAndLead #LeadershipImpact #EmployeeEngagement

Most people fight objections. I turn them into leverage. Here’s what I’ve learned: Objections 𝘧𝘦𝘦𝘭 like attacks. You feel the heat rise. You want to push back. But when you fight them, you lose control. I learned this the hard way on the streets of Glasgow. Where words were weapons, and reading people was survival. Now, I train professionals how to keep their cool, even when the boardroom feels like a pressure cooker. I’ve trained thousands of people in high-pressure roles. Here’s what works: 𝟭. 𝗦𝗲𝗽𝗮𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 𝗽𝗲𝗿𝘀𝗼𝗻 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺. → Don’t take it personally → See the human behind the heat. Most people aren’t trying to provoke, they’re trying to protect something. 𝟮. 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝘀, 𝗻𝗼𝘁 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀. → Ask: “𝘞𝘩𝘢𝘵’𝘴 𝘣𝘦𝘩𝘪𝘯𝘥 𝘵𝘩𝘪𝘴 𝘱𝘶𝘴𝘩𝘣𝘢𝘤𝘬?” → Look for the 𝘸𝘩𝘺, not just the 𝘸𝘩𝘢𝘵 → Get curious, not defensive 𝟯. 𝗥𝗲𝗱𝗶𝗿𝗲𝗰𝘁 𝘁𝗼 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗺𝘂𝘁𝘂𝗮𝗹 𝗴𝗮𝗶𝗻. → Ask: “𝘞𝘩𝘢𝘵 𝘸𝘰𝘶𝘭𝘥 𝘢 𝘨𝘰𝘰𝘥 𝘰𝘶𝘵𝘤𝘰𝘮𝘦 𝘭𝘰𝘰𝘬 𝘭𝘪𝘬𝘦 𝘧𝘰𝘳 𝘣𝘰𝘵𝘩 𝘰𝘧 𝘶𝘴?” → Explore. Don’t defend. Create space for joint problem-solving. 𝟰. 𝗥𝗲-𝗴𝗿𝗼𝘂𝗻𝗱 𝗶𝗻 𝘀𝗵𝗮𝗿𝗲𝗱 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀. → When emotions spike, reach for facts. → Use criteria both sides recognise. Timing, risk, fairness, precedent. → Neutral ground restores calm. 𝗔𝗻𝗱 𝗶𝗳 𝘁𝗵𝗲𝗿𝗲’𝘀 𝗼𝗻𝗲 𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝗺𝗮𝘀𝘁𝗲𝗿 — 𝗶𝘁’𝘀 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝘂𝗻𝗱𝗲𝗿 𝗽𝗿𝗲𝘀𝘀𝘂𝗿𝗲. Use lines like: → “𝘏𝘦𝘭𝘱 𝘮𝘦 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘸𝘩𝘢𝘵 𝘮𝘢𝘵𝘵𝘦𝘳𝘴 𝘮𝘰𝘴𝘵 𝘵𝘰 𝘺𝘰𝘶 𝘩𝘦𝘳𝘦.” → “𝘓𝘦𝘵’𝘴 𝘭𝘰𝘰𝘬 𝘢𝘵 𝘸𝘩𝘢𝘵 𝘸𝘦 𝘣𝘰𝘵𝘩 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘮𝘰𝘷𝘦 𝘧𝘰𝘳𝘸𝘢𝘳𝘥.” Because every time you do this, objections lose their sting. They stop being threats and start becoming tools. This works in contract disputes, boardroom deals, cross-functional stand-offs, anywhere pressure runs high. Objections become clarity. Clarity becomes leverage. And you stay in control. Objections aren’t the enemy. They’re a map if you know how to read them.

One of the toughest moments you'll encounter as a leader is when your team is struggling, and you’re too busy to notice. Maybe your team has been working around the clock to meet a deadline. As the deadline approaches, the quality of work starts to slip, and tensions rise. But instead of jumping in to reprimand or simply push harder, you take a step back and ask: "I know we’ve been working hard, and I can feel the stress and pressure building. I want to understand how each of you is really feeling right now, beyond just meeting deadlines. What’s been weighing on you, and how can I help support you?" That’s radical empathy. And I think it’s the key for leaders looking to build and scale highly productive teams. It’s the kind of leadership that goes beyond metrics and deadlines. Radical empathy is about deeply connecting with your team in a way that acknowledges their struggles and humanizes their experience. It’s a commitment to listening, understanding, and acting in a way that prioritizes the person’s emotional and psychological well-being.

Would you like a technique to help keep your emotions and communications in check during meetings? In your minds eye, imagine yourself getting ready to present at an important event then your phone rings, you answer it, and you end up hearing some really bad news. What would you do to compose yourself? You’re on in 5 more minutes. That type of scenario is real, I’ve experienced it and so have a lot of other individuals. Bad news BEFORE a presentation is challenging enough, but what about something that triggers your emotions negatively DURING an important meeting, perhaps by a  colleague saying something upsetting or that makes you feel angry. What can you do to keep your emotions in check? First, remove the emotion and instead consider what's being said. Avoid taking it personally and clarify the meaning with a question. And an effective technique is to focus your mind on something in the room that is factual, e.g. look at the wall and silently tell yourself what color it is, or count the number of people in the room. This will reset your brain, giving you a chance to calm down while keeping your emotions, and more importantly, your REPUTATION intact. Whether you feel triggered in a sales call, performance review, interview, or team meeting you only need to “act cool” for a few moments before the feelings will pass. Use the "brain reset" technique and you get to keep your shining reputation! #communicationtraining #leadership #emotionalintelligence

Ever feel like you're facing a storm when dealing with angry customers? 🌪️ I've got a powerful technique that'll help you calm the waters and turn those heated interactions into productive conversations! Let's talk about the "Communication Chain" - a three-step approach rooted in brain science that can transform how you handle upset customers. Here's why it works: -It taps into the brain's natural processes 🧠 -Shifts customers from emotional to rational thinking -Builds connection and trust 🤝 Ready to master the Communication Chain? Here's how: 1. Active Listening 👂 2. Let the customer vent without interruption 3. Use verbal cues like "I understand" and "I hear you" 4. Validation Statements 💬 5. Acknowledge their feelings (e.g., "I understand why you're feeling frustrated"). This shows empathy without necessarily agreeing 6. Closed-Ended Questions ❓Ask three questions they're likely to answer "yes" to. Example: "The issue started when [summarize problem], correct?" 7. This subtly shifts brain activity to rational thinking. Why is this so effective? When customers are angry, their limbic system (emotional center) takes over. This technique gently guides them back to their prefrontal cortex (rational thinking area). Remember, the goal isn't to dismiss their feelings - it's to acknowledge them and then guide the conversation towards solutions. Next time you're faced with an upset customer, give the Communication Chain a try. You might be surprised at how quickly it can transform a tense situation into a constructive dialogue! What's your go-to method for handling angry customers? Share your experiences below! 👇

I am asked often about HOW I approach solving unstructured problems. I start by sharing this statement: "#Choice is affected by #Context." What do you think? This is the first question I pose to my learners whenever I conduct my workshops on #CriticalThinking for Complex Problem Solving. The intent in so doing is to raise #awareness of our natural tendency to make choices without consciously considering the context. Why the need for "Context"? This is the difference between academic research and real world practice. This is the difference between the ideal conditions of a classroom from the actual physical conditions of the ground. The former deals with paper studies, the latter deals with #dynamic #situationalfactors. Knowing the context of problem solving is critical because context determines the rules or #heuristics to approach problem solving. My very first act is always focused on making sense of my operating context. This means gathering facts, evidence and observations which help me identify the cause-and-effect relationships between situational factors and distil the root cause of the problem (usually unseen) to be solved instead of being confused by the symptoms (usually visible). This is about applying the science of physics to question if the data and observations make sense. And about applying the art to #connectthedots and form a theory of HOW situational factors affect each other. So this is my "secret" when I apply myself in tackling unstructured problem solving. Foremost, discover the context of the situation I confront. I will share over the next several installments for HOW I approach unstructured problem solving via a multidisciplinary and nonlinear process that combines Systems Thinking, Systems Architecting, Systems Engineering, Learning Organisation theory, Design Thinking, Operational Thinking/MilArt, Balanced Scorecard, Resource Management, et al. Please join me as I share my knowledge and experience for building #LargeScaleSystems (LSS) and for #Digitalisation gained from over a quarter century of application, successes, and failures.