Encouraging Self-Awareness In Teams

In my 18 years at Amazon, I've seen more careers transformed by the next 2 weeks than by the other 50 weeks of the year combined. It's performance review season. Most people rush through it like a chore, seeing it as an interruption to their "real work." The smartest people I know do the opposite: they treat these upcoming weeks as their highest-leverage opportunity of the year. After handling over fifty feedback requests, self-reviews, and upward feedback 𝘢𝘯𝘯𝘶𝘢𝘭𝘭𝘺 for nearly two decades, I've learned this isn't just another corporate exercise. This is when careers pivot, accelerate, or stall. Your feedback directly impacts compensation, career trajectories, and professional growth. Your self-assessment frames how leadership views your entire year's work. This isn't busywork—it's career-defining work, but we treat it with as much enthusiasm as taking out trash. Here's how to make the most of it: 𝗚𝗶𝘃𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗼𝘁𝗵𝗲𝗿𝘀 𝘄𝗼𝗻'𝘁 - Ask yourself: "What perspective am I uniquely positioned to share?" Everyone will comment on the obvious wins and challenges. Your job is to provide insights others miss, making your feedback instantly invaluable. 𝗗𝗲𝗳𝗲𝗮𝘁 𝗿𝗲𝗰𝗲𝗻𝗰𝘆 𝗯𝗶𝗮𝘀 - I keep a living document for every person I work with. When something feedback-worthy happens—good or challenging—it goes in immediately. No more scrambling to remember projects from months ago. This ensures specific, timely examples when needed. 𝗠𝗮𝘀𝘁𝗲𝗿 𝘆𝗼𝘂𝗿 𝘀𝗲𝗹𝗳-𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁 - Don't just list tasks—craft a narrative. Lead with behaviors that drove impact. Show your growth in handling complex situations, influencing across teams, and making difficult trade-offs. Demonstrate self-awareness by acknowledging areas where you're actively improving. 𝗙𝗼𝗿 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗿 - They receive little feedback all year. Focus on how they help you succeed and specific ways they could support you better. Make it dense with information—this might be their only chance to learn how to serve their team better. 𝗢𝗻 𝗴𝗶𝘃𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝘃𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 - The difference between criticism and valuable input is showing you genuinely want the other person to succeed. When that intention shines through, you don't need to walk on eggshells. Be specific about the behavior, its impact, and how it could improve. 𝗥𝗲𝗰𝗲𝗶𝘃𝗶𝗻𝗴 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘄𝗲𝗹𝗹 𝗶𝘀 𝗮 𝘀𝘂𝗽𝗲𝗿𝗽𝗼𝘄𝗲𝗿 - Good constructive feedback often feels like an insult at first. But here's the mindset shift that changed everything for me: feedback is a gift. It's direct guidance on improvement from those who work closest with you. When you feel that defensive instinct rise, pause and focus on understanding instead. Here's your challenge: This year, treat performance review season like the most important work you'll do. Because in terms of long-term impact on careers—both yours and others'—it just might be.

When Is a brilliant jerk just a jerk? Why do we tolerate people who deliver results but leave chaos in their wake? Having worked in recruitment for years, I’ve seen it time and again: companies excuse flawed leaders simply because they’re high performers. Often, these individuals are promoted beyond their capabilities, amplifying their negative impact on their teams. I’ve frequently questioned how these behaviours align with our stated company values. Why do managers “turn a blind eye.” overlooking poor conduct simply because ‘Sam’ bills over $1 million a year? One of my more memorable career experiences involved a former CEO who loved quoting a famed All Blacks rugby player's book: “Guys, we have a no d**kheads policy here,” he’d proudly declare. Yet, as people shuffled out of the board room, whispers of his behaviour would follow. Ironically, he was perhaps the biggest d**khead in the company—a textbook brilliant jerk. Unchecked, these individuals kill company culture, sap morale, and erode trust. I know this all too well because I’ve been there. Looking back on my early leadership days, I cringe. Was I that jerk? The reflection hurt. But it’s true. I was a jerk. I needed to change. I recognised that leadership is more than results. Empathy. Communication. Adaptability. Emotional intelligence. Compassion. These aren’t just “soft skills” – they’re essential for thriving in the workplace and growing as a leader. The good news. You can develop them too. But one often overlooked skill is reflection. If you are serious about your leadership, you must "hold up the mirror." Self-reflection is the foundation for personal and professional growth. It allows you to: -- Assess your strengths, weaknesses, and behaviours. -- Identify blind spots. -- Make better decisions and solve problems more effectively. -- Stay aligned with your core values and goals. Research shows that the habit of reflection separates extraordinary leaders from mediocre ones. I’d go so far as to argue that it’s the cornerstone of all other leadership skills. Reflection takes courage. It’s intentional. Deliberate. Thoughtful. Reflection is a practice. You can make it a daily habit—a ritual. Yet reflection isn’t easy. It’s uncomfortable and ego-bruising. But it’s also necessary. Great leaders don’t just learn from their successes—they mine their failures for insights, using the lessons to shape a better future. Being at the “top of your game” only comes when you extract how to engage the future from your past. But go easy on yourself. Excellence comes from falling, standing up, and dusting yourself off. Study those failures, and you’ll be less likely to trip again. Flawed leaders will always exist, but without self-reflection, you might become one of them. Don’t let brilliance turn into arrogance. Instead, commit to growing into the kind of leader who elevates both results and relationships. You need reflection to avoid ending up being a jerk.

"In teamwork, silence isn't golden, it's deadly." 🔹 Throughout my leadership journey in the #CivilServices, I have come to appreciate the critical role that #communication plays in building successful teams. 🔹 It's not just about issuing directives—it's about ensuring that every team member feels: ➡️ Heard ➡️ Valued ➡️ Connected to the organization’s broader mission and vision. 🔹 In the often rigid structure of the bureaucratic system, I’ve always felt the need for more horizontal and bottom-up communication. ➡️ Implementing these channels has had a significant impact: ✨ It allows me to voice my insights and concerns upwards. ✨ It encourages my staff to share their feedback and ideas openly, fostering a sense of unity and shared purpose. 🔹 By prioritizing regular updates, open discussions, and feedback loops, we: ➡️ Celebrate our achievements. ➡️ Address any challenges collaboratively. ➡️ Keep everyone informed, engaged, and motivated to move forward together. 🔹 Working in dynamic settings means setbacks are inevitable. ➡️ But the real strength of a team lies in its ability to openly address challenges and brainstorm solutions together. ➡️ By fostering a culture of open communication, we anticipate potential roadblocks and develop strategies to overcome them collectively. 🔍 How do you encourage communication within your teams? I’d love to hear about the unique ways you promote a culture of open dialogue and shared purpose in your organization!

Story time: Last month I spoke at The Coca-Cola Company Career Month event, hosted by their Disability Inclusion Network. We had over 300 people in person and virtual. During the Q&A, someone asked a thoughtful question that deserved more than a quick reply. So instead of rushing to cover the silence, I said: “That’s a great question, let me take a moment to organize my thoughts.” I paused for 5 seconds, then answered. Afterwards, one attendee shared this feedback: “I loved the way she vocalized when she needed to take a minute to organize her thoughts!” You may be thinking "what's the big deal?" Here's why this matters: 🔑 Processing speeds vary. Some people need more time than others to process information. It could be because of ADHD, a learning disability, a brain injury, Long COVID, social anxiety or a new parent who didn't sleep last night. 🔑 Processing time is not related to intelligence. Needing a moment to organize thoughts doesn't mean someone isn't capable. Many times it leads to more thoughtful responses. 🔑 Forcing a quick answer can cause stress and anxiety. Then, the more anxious someone feels, the slower they may process information. Here's simple things YOU can say to make someone feel safe: - "Take your time." - "If you need more time, feel free to email me after the meeting." - "Thank you for that thoughtful response." - "Great question. Let me gather my thoughts.” (model it) A couple more actions to try for your next meeting: - Send agendas and materials in advance. Let people review topics early so they can prepare - Build in time for questions. - Give thinking time. For example: “Let’s pause for two minutes to gather our thoughts before we discuss." - Avoid putting people on the spot or give them the option to respond later. Try "Joe, I’d love your input on this. Would you like to speak now or email me afterward?" It’s OK to pause. It's OK to need time to gather your thoughts. Rushing, rushing, rushing is not the way to be effective at work. I think we can all afford to take a moment to pause, breathe, be patient, and make time for everyone to participate. 😊 What are your thoughts on this? Thank you Coca-Cola for this opportunity to discuss neurodiversity and my career journey! #neurodiversity #CognitiveAccessibility #Neuroinclusion [Image Description: Photo 1: Group photo of Margaux with Coca-Cola team members in front of the event stage Alisa Fiser, Shayla Frinks, MBA, SPHR, Magdalena Lopez, Katharyne Gabriel, Margaux Joffe, Kevin M. Smith, Esther Ruiz Isart, Stephen Mulvenna (from left to right). Photo 2: Margaux and Katharyne seated on a stage speaking in a fireside chat. Behind them a large pink screen with their headshots, Katharyne Gabriel, Sr VP people and Culture NAOU, Margaux Joffe Founder, Minds of All Kinds. The Coca-Cola Company Thrive logo. Margaux is wearing a white suit with a navy blue shirt and green heels. Katharyne is wearing a bright pink blazer, jeans and a Fanta T-shirt. ]

Ever found yourself just going through the motions, ticking tasks off your list but unsure if you're really on the right track? You're definitely not alone. Just last week, on the Career Shifts Podcast, I spoke with Phani Pattamatta, who shared his unique approach to self-assessment, "Chintan Baithak," or what he calls a personal brainstorming session. Imagine this: sitting quietly in a corner, reflecting on the past year, jotting down your strengths, weaknesses, opportunities, and threats (SWOT), and setting clear "North Star" goals. Then pinning these goals on a soft board to keep them in view daily, which helps you stay aligned with your aspirations. Well, this is exactly what he did all these years. In many corporate settings, it's the season for annual appraisal conversations, where managers review our performance. Sometimes, their views differ significantly from our self-assessment. While organizations mandate these annual reviews, there’s a huge opportunity for us to adopt Chintan Baithak in our personal lives. Why consider integrating Chintan Baithak into your routine? Here are some compelling reasons I've discovered: ➡ Enhances Clarity and Focus Regular sessions help dispel the fog around your goals. By revisiting what you aim to achieve, you stay on a clear path and avoid drifting from your core objectives. ➡Promotes Accountability This reflective practice demands brutal honesty about your successes and failures. This level of honesty increases your accountability, urging you to own your progress and adjust as needed. ➡Facilitates Continuous Improvement Acknowledging what didn’t work isn't just about recognizing failures; it's about turning those insights into actionable steps. This fosters a habit of continuous self-improvement. ➡Helps Manage Stress Understanding what needs adjustment and having a plan reduces anxiety. When you're clear about your direction and next steps, the stress of uncertainty fades away. ➡Strengthens Decision-Making Regular Chintan Baithak sessions improve your ability to make decisions that are aligned with your long-term goals, based on a clear understanding of past outcomes and current objectives. As we navigate the season of annual reviews, why not apply a similar reflective approach to your own life? Like formal performance reviews, this practice can spotlight your growth areas and celebrate your achievements. The keys to benefiting from Chintan Baithak are consistency and absolute honesty with yourself, which I had also heard from my other mentor, Tarun Nallu. Trust me, the clarity that comes from this exercise is a game-changer! Also, don't forget to join me for the next episode of Career Shifts tomorrow, Wednesday, 15 May 24, at 7 PM IST, where I'll be speaking with Raja Krishnamoorthy (Kitty), an acclaimed actor & distinguished Talent & Organizational Development consultant. #SelfReflection #ChintanBaithak #careershifts

What if your team finally had a space to talk about what truly matters? I recently implemented a series of intentional team rituals for one of my clients, and the transformation has been incredible. For the first time, the team finally has a space to share openly, talk about what’s important, and engage in authentic conversations that drive performance. 💡 Team rituals aren’t icebreakers—they’re purposeful, evidence-based practices designed to embed psychological safety into the team’s rhythm. Each ritual serves a unique purpose, from encouraging healthy risk-taking to reinforcing shared values. Here are 5️⃣ powerful rituals I use: ✨ Team temperature check A quick check-in that helps everyone align on each other’s state of mind, fostering empathy and understanding from the start. ✨ Unspoken thoughts sharing A safe, dedicated space for team members to voice thoughts that might otherwise go unheard. This has been transformative in building trust and transparency. ✨ Risk round-up A reflection on recent risks taken, regardless of the outcome, to normalize growth and show that taking chances is valued. ✨ Intelligent failure celebration A space to celebrate ‘intelligent’ failures, focusing on lessons learned and supporting a culture of experimentation and innovation. ✨ Team value stories Weekly storytelling of how team values come to life, creating a shared sense of purpose and reinforcing a culture of belonging. 🔎 How to measure impact and progress? I use a Psychological Safety Scan for my clients before and after implementing these rituals to capture the tangible progress in team dynamics. P.S. : What’s your favorite team ritual that makes a difference in your team? ---------------------------------------- 📚 Read about how to implement each ritual and use the provided prompts in my blog article. 👇 Link in the comments.

I recently attended an international conference where colleagues from around the world wanted to discuss the changes happening with the new U.S. administration. Normally, I steer clear of political conversations, especially in professional settings. But in that moment, avoiding the topic would’ve kept the exchange surface-level and weakened an opportunity to deepen a connection. Engaging didn’t mean offering a strong opinion or debating policy. It simply meant acknowledging the topic, showing curiosity, and being willing to participate in a thoughtful conversation. If you were socialized to avoid topics like politics, religion, or anything “too personal,” you’re not alone. But in many global contexts, these topics are not off-limits—they’re part of meaningful dialogue. You can share opinions from a position of openness and interest in other perspectives. You can also engage while maintaining your boundaries. For example (a bit stiff, but you'll get the gist): ✅ Acknowledge the topic with neutrality: “It’s certainly a time of transition—there’s a lot to consider.” ✅ Express curiosity rather than commentary: “I’d be interested to hear how it’s being viewed from your perspective.” ✅ Redirect thoughtfully: “There are many dimensions to ___. How do you see it influencing our field in the area of ___?” Being a good conversational partner doesn’t require you to share more than you’d like. It means showing respect for what matters to others and being open to thoughtful dialogue, even when the topic is complex. How do you decide when to engage in conversations you were once taught to avoid? #AuthenticCommunication #GlobalLeadership #CulturalAgility #ProfessionalPresence #RelationshipBuilding #DiplomacyInBusiness #LeadershipDevelopment

I'll be honest. I love giving advice. But, the best piece of advice I can offer, is to stop giving advice. No matter how well-intentioned our suggestions are, often we rush to provide advice to friends, colleagues, and even strangers, thinking we have the perfect solution to their problems. However, one size does not fit all, listening matters (people often just need someone to just hear them out), and when we rush to provide answers, we unintentionally deprive individuals of the opportunity to discover solutions on their own. Encouraging self-reflection and problem-solving can be far more empowering and enduring. More importantly, many are desperate to receive a piece of advice rather than work on the problem themselves. Unfortunately, this can lead to an accountability problem. When individuals solely rely on advice, they may not take ownership of their decisions, merely following guidance without true understanding or commitment. Consequently, when things don't go as planned, they may find it easier to assign blame to someone else rather than taking responsibility for their actions. So, what should we do instead? 1. Ask Questions: Instead of giving answers, ask questions that help the person clarify their thoughts and explore potential solutions. This approach can guide them toward making informed decisions. 2. Offer Support: Let them know you're there for them, whether they need someone to talk to or brainstorm. 3. Share Experiences: If you have relevant experiences, share them as stories rather than prescriptive advice. Stories can offer valuable insights without making the person feel obligated to follow your path. In essence, the idea is to shift from being "advice-givers" to becoming "supportive listeners and facilitators." The best way to help someone is to simply be there for them. It goes without saying that certain matters should be discussed with experts and professionals. After all, we can't be experts in everything 😉 #leadership #personaldevelopment #motivation

In the last 9 years of training and facilitating professional groups, I’ve learnt that delivering a workshop is not just about sharing knowledge — it’s about orchestrating an experience for the participants which open up avenues for them to draw insights for themselves. Each moment calls for a different hat, and knowing which hat to wear and when is what transforms a session from good to great. I swiftly change my hats when in a workshop, these are some of the roles that I take up often- The Storyteller — When concepts feel abstract, stories bring them to life. A personal anecdote, a metaphor, or a well-timed parable can make ideas unforgettable. Stories ignite emotions, and emotions drive transformation. The Subject Matter Expert (SME) — There are moments when authority is essential. As the SME, I distill complex ideas into simple, relatable insights. Here, precision, clarity, and confidence reign supreme. The Energizer — Energy dips are inevitable, but as the energizer, I inject the room with enthusiasm. It might be an icebreaker, a playful activity, or simply a shift in tone. Momentum matters. The Actor (Theatre in Training) — Embodying a persona makes the experience visceral for participants, encouraging them to confront and solve real-world challenges. The Coach — Not every insight can be taught; some must be discovered. Here, I shift to a coach’s hat — listening deeply, asking probing questions, and letting participants arrive at their own 'aha' moments. This is where ownership of learning happens. The Mindfulness Guide — In moments of overwhelm or tension, I pause and guide participants to reconnect with presence and calm. Silence, breathing exercises, or reflection time are more powerful than many realize. The Detective — Every group is different. I watch for non-verbal cues, unspoken tensions, and subtle resistance. Identifying these dynamics early allows me to tailor the approach on the fly. The Facilitator of Dialogue — No trainer is the sage on the stage, it is essential to harness the group's wisdom. The Challenger — Growth doesn’t happen in comfort zones. As the challenger, I nudge participants to step beyond their limits, question assumptions and see new perspectives. The Motivator — At the end of the day, every participant needs to leave inspired. I remind them of their potential, highlight their wins, and leave them with a sense of possibility. Each of these roles is a hat I wear with intention, but to serve the participants' growth. Essence is not in wearing every hat at once; it’s about knowing which one to wear at the right time. #CorporateTraining #MasterFacilitator #Storytelling #LeadershipDevelopment #LearningAndDevelopment #Coaching #FacilitationSkills #HumanToHuman #facilitation #workshop #session #softskills #BehaviouralTraining #Training Women's Web LinkedIn for Learning

𝐎𝐯𝐞𝐫𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐡𝐞 𝐅𝐞𝐚𝐫 𝐨𝐟 𝐒𝐡𝐚𝐥𝐥𝐨𝐰 𝐂𝐗𝐎 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬 During a recent executive presence training with senior consultants, one common frustration stood out—how to break free from surface-level conversations, especially in high-stakes CXO interactions. Despite their experience, many leaders felt trapped in polite exchanges that lacked substance, and they feared not making the impact they should at the C-suite level. One participant shared, “I’d walk into meetings with all the right insights and strategies, but the conversation would stay stuck in small talk. It felt like a missed opportunity, and I feared I wasn’t building the trust I needed.” Another added, “It’s not about lacking confidence—it’s the fear of never moving past small talk. No matter what expertise I bring, the conversation always stays shallow.” The fear of being stuck in superficial dialogue can feel paralyzing, especially in CXO meetings where every word counts. But here’s the truth: those surface-level exchanges are not only unproductive, they’re holding back your ability to truly influence. In the session, we addressed this fear head-on. Here are 3 key strategies that helped these leaders, and can help you, overcome small talk and elevate your presence in CXO conversations: 1️⃣ Master the Art of Listening: The pressure to speak first can fuel the fear of silence. But active listening is a powerful tool. Focus on understanding the other person’s perspective before responding. Pausing to process their words builds trust and allows you to offer thoughtful, impactful responses—shifting the conversation from small talk to meaningful dialogue. 2️⃣ Lead with Warmth, Not Just Expertise: Worrying about not being valuable in CXO conversations is common. But true influence comes from leading with warmth, not just facts. Share insights and ask questions that reflect genuine curiosity. When you connect on a human level first, you can then transition to more substantial topics with greater ease. 3️⃣ Embrace Deliberate Pauses: Fear of silence often leads to rushed, shallow responses. Strategic pauses give you time to gather your thoughts and reflect before speaking. This approach not only helps you communicate more effectively but also shows confidence and control—key elements in CXO conversations. The breakthrough for many was realizing that small talk isn’t the problem—it’s how you use it. One participant shared, “I now see that the key wasn’t avoiding small talk, but approaching it with a different mindset. Listening more and leading with warmth opened the door for deeper conversations.” 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲: Every CXO conversation is a high-stakes opportunity. Fear of staying in small talk can prevent you from building lasting influence and trust. The next time you engage with a CXO, remember: these moments are about connection, influence, and lasting impact. #ExecutivePresence #Relationships #CXOConversations