Customizable Feedback Collection Forms

Today, we’re launching one of the capabilities we've wanted in CoLab from day 1 - Configurable Feedback. But what exactly does that mean? And why is it such a game-changer? You've always been able to pin an issue or idea directly on a model, assign it to someone, and collaborate in context with your team to make a decision. Until now, we’ve offered five default feedback types with fixed fields, with Issues and Ideas at the heart of this list. Powerful, but lacking flexibility and the configurability to solve for a customers need and process. Today, that all changes. Configurable Feedback gives every team using CoLab the power to create their own feedback types, each with custom fields and markup tools tailored to their exact needs. Now, teams can go beyond capturing issues and ideas, and solve entirely new use cases using all the same powers of CoLab. For example, consider lessons learned, critical characteristics, and failure modes. These are essential pieces of information, yet they often get documented in unstructured ways, making it hard to use them effectively when they’re needed most. Instead, imagine capturing lessons learned in real time as they happen—without waiting until the end of a project to record them in a spreadsheet that might never get revisited. Then, imagine being able to get a view of all lessons learned narrowed down to the affected components, stakeholders, and project phases in less than 10 seconds. And that’s where the real impact happens: by capturing the right details at earlier stages, you’re setting your team up for faster cycles, fewer slips, more time for optimization and ultimately, a smoother path to effective product development. What's the first new type you'd like to track in CoLab with configurable feedback? #designreview #configurability #lessonslearned #characteristics

As I said before, customer feedback is a topic that is close to my heart. Throughout my journey as a product person, I've understood the immense value of structured feedback. I do advocate for collecting feedback in ways that don't scale and fortunately enough it gets chaotic pretty quickly. To help with that, here are some tools that I often use: Canny - Stands out because it helps collect, analyze, and organize feedback from customers and teammates. It centralizes scattered feedback and prioritizes it based on customer impact, making workflows much more manageable. Sprig - Allows embedding real-time user research across the product development lifecycle. It fits perfectly during a major product overhaul, gathering insights at every stage and ensuring alignment with user needs. Tally - Makes form building incredibly easy. Forms for all purposes can be created in seconds, and it offers tons of powerful features for free. It is perfect for a quick and efficient way to collect structured feedback from beta test groups. Typeform - This is the go-to for creating forms, surveys, and quizzes that people actually enjoy answering. Its conversational style makes it engaging for users, which leads to higher response rates and more valuable insights. Usersnap - This app helps collect more product insights with in-app screen captures, micro surveys, and feature request boards. It’s excellent for visual feedback and helps you understand user issues directly from their perspective. Formbricks - Stood out for me because it's #opensource, but also because it allows you to run a different number of surveys and distribute them in multiple ways (in-app included). Why is this blend of data so crucial? Because numbers alone can’t tell the whole story. I rely on users to help me understand the why behind the numbers, and on numbers to help me find opportunities worth exploring further. You can find out more about these tools in my #plg stack list - a collection of plg tools that will help you roll out plg for your product: https://lnkd.in/djTp57JA Now, I’d love to hear from you. What feedback tools do you swear by, and and should be added to the list?

What if you never missed another critical moment to collect customer feedback? Most organizations manually trigger surveys after key events - project completion, case closure, opportunity conversion. But manual processes mean missed opportunities and inconsistent data collection. Record Lifecycle Maps in SurveyVista automate feedback collection at precise stages of your Salesforce records, ensuring you capture insights when they matter most. For Salesforce users managing complex customer journeys, this automation transforms how you optimize workflows and close feedback loops. Instead of remembering to send surveys, your system intelligently triggers them based on record status changes - from campaign engagement to case resolution to opportunity outcomes. Four key benefits of automated lifecycle feedback: ✅ Consistent Data Capture: Never miss feedback opportunities during critical customer moments ✅ Workflow Optimization: Eliminate manual survey sending and reduce admin overhead ✅ Precise Targeting: Custom triggers and filters ensure surveys reach the right people at the right time ✅ Survey Fatigue Prevention: Built-in throttling and timing controls protect customer experience When customer insights flow automatically into your CRM based on business processes, you transform reactive reporting into proactive business intelligence. Ready to automate your feedback collection? Check out SurveyVista's free knowledge base for survey templates and implementation guides. https://lnkd.in/d4N3TXir