Service from the source: How we use our own platform to make AI magic
People ask us all the time: “Okay, but how do you use ServiceNow?” Simple: the same way our customers do—by putting AI to work for people across our entire organization.
But we figured you might want receipts. So we grabbed the teams who live in the platform daily and asked them to show you what it actually looks like on the inside. Real workflows, real people, real "a-ha" moments. Dive in and take the tour.
Autonomous Service Desk: Where AI handles 90% of our IT requests
It keeps our 26,000+ employees moving without always having to wait on a human. Hear from our experts below and then learn more here.
An experience that’s seamless to the core
By streamlining core business services, 99% of ServiceNow new-hire tasks can be done before Day 1. That’s serious productivity—which is what happens when you connect processes, eliminate silos, and reduce manual effort. Did we mention it works for procurement and legal, too? See it in action here!
AI that meets our people in the moments that matter every day
From complex HR changes handled in a quick, AI-powered chat to a single hub for every manager tool, our people get answers and support 20x faster—all in one unified experience.
Security + IT = a safer org and happier employees
We united IT and security on our own platform to respond to risk faster—7x faster, to be precise. By using AI agents to close incidents quickly, our teams can focus on what really matters: keeping the organization secure and resilient. The result? Take a closer look.
A hospitality-first, single-platform approach to CRM
With one AI platform supporting the entire customer lifecycle, our AI agents take on the casework so our people can focus on the customer. AI keeps the work moving so we can keep customers front and center.
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ServiceNow , impressive transparency - showing how #ServiceNow uses its own platform is the best proof of value. The autonomous service desk and seamless onboarding you highlight are exactly the kind of outcomes we’ve seen in the BMW Group case: AI handling 90%+ of IT requests, validated #CMDB data driving predictive #SLA forecasting, and automation engines enforcing remediation at scale. When the CMDB becomes the single source of truth, #ITSM, EA, and Digital Twins move from theory to execution. That’s how industrial leaders achieve resilience and productivity across the enterprise. https://www.linkedin.com/posts/andreyalekseenko_bmw-cmdb-sap-activity-7399357879826141184-72cx
This is such a powerful showcase of how ServiceNow truly runs on ServiceNow. Love seeing real examples of AI-driven workflows: autonomous service desks, unified HR experiences, secure IT + SecOps collaboration… this is exactly what modern digital transformation should look like. Huge inspiration for anyone building AI-first employee and customer experiences. 🚀 #ServiceNow #NowPlatform #NowAssist #AIAgents #DigitalTransformation #WorkflowAutomation #EmployeeExperience #HRSD #ITSM #SecOps #CustomerExperience
More videos please of it in action.
Thank You
Amazing