When Chase Espinoza-Johnson stepped into HR leadership at Noble Schools, he inherited a system that couldn’t scale. Google Groups. Color-coded labels. Forwarding emails manually. And during onboarding season, query volume jumped 500%. As a result, confidential cases slipped through. SLAs were impossible to track. Staff satisfaction dropped. So Chase rebuilt the foundation with Hiver. Today, HR support at Noble Schools runs on: 1️⃣ Structured Shared Inboxes for payroll, benefits, leaves & more 2️⃣ Automated routing that saves the team 10+ hours a week 3️⃣ Clear collaboration with Notes and collision alerts 4️⃣ AI-powered sentiment analysis that flags urgent messages 5️⃣ Analytics that guide staffing decisions during peak season And the payoff? ✅ 80% faster resolutions. ✅ 100% SLA compliance. ✅ 17% higher satisfaction. 5,000+ conversations handled with confidence. Dive into the complete story here: https://lnkd.in/gfPTBXxz