AT&T’s call centers combine advanced technology and local strategies to deliver exceptional service and meaningful career growth for employees. Assistant Vice President Louie Lewis emphasizes how these centers serve as hubs of innovation, embracing tools like Generative AI, while also supporting local communities and investing in their teams. For many, starting a career with on the phones provides a strong foundation for future leadership and personal development. Learn where you can start your #LifeAtATT. https://lnkd.in/gKsVkf9y
Great perspective 👏 What stands out is how AT&T is using Generative AI not to replace talent, but to elevate it. When call centers become hubs of innovation — combining local insight, AI-driven tools, and strong career development — the impact on both customer experience and employee growth is huge. Empathy + technology is the real winning formula.
Kevin Walker
1w
Started my career on a helpdesk some 35 years ago, back then it was called a service desk, today they are called connection centers, fantastic self leveling career and I recommend it to everyone.
Att quality and support in my neighborhood have been slipping. You can't escalate to a manager, can't get employee id, and they're condescending and lie to you. Recently without service for 10 days and was told it's high priority by one, low by another, 12 people out by another , 120 out by another. Every time I called back I got a different story and you can't talk to anyone from America anymore very sad
Great perspective from Louie Lewis! 📞 AT&T's approach—blending cutting-edge tech like Gen AI with genuine investment in people—is exactly what modern call centers should look like. Love that you're creating real career pathways, not just jobs. That's how you build loyalty and innovation simultaneously. 💪