From the course: Using AI for Customer Service Managers

Unlock the full course today

Join today to access over 24,900 courses taught by industry experts.

Train and manage AI-empowered customer service teams

Train and manage AI-empowered customer service teams

From the course: Using AI for Customer Service Managers

Start my 1-month free trial Buy for my team

Train and manage AI-empowered customer service teams

“

- Artificial intelligence has emerged as a game changer in customer service. However, successful adoption requires you to effectively train and manage the human teams that work alongside AI tools. Let's explore how you can do that along with a power tip I'm seeing in organizations getting great results. Now, the first step is to comprehend the capabilities and limitations of AI. For example, AI can automate repetitive tasks and provide 24/7 customer support, but it doesn't replace human wisdom or empathy. Knowing the differences between AI and humans may sound like common sense, but don't take that for granted. To find clear roles for AI in your employees, the goal is to optimize their combined and collaborative potential. Next, you'll need to train your teams on the AI tools. Make sure they understand how to navigate these systems and interpret the data they generate. Encourage your team to view AI as a…

Contents