From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Lower transaction costs

Lower transaction costs - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Lower transaction costs

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- [Instructor] What comes first, culture or technology? Culture and choice of tools and work practices affect each other. I suggest you work on using technology to lower transaction costs and to make things more ready to hand over working only or mostly on culture. Think about it. Handing someone a food processor, which is technology, gets you to the right culture faster and right results faster than extolling the virtues of chopping food faster. For example, if you ship software on DVDs, the cost of pulling back a mistake is huge. But if you're using the cloud, using blue/green deployment, you can pull it back at little or no cost. And why dig for status when you can have a transparent uptime page? Lowering transaction costs and making things more ready to hand helps create the right results and culture. The sixth way is lowering transaction costs, making things more ready to hand. Think of this as reducing the…

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