From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Unlock the full course today

Join today to access over 24,900 courses taught by industry experts.

Five aspects of service design

Five aspects of service design - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial Buy for my team

Five aspects of service design

“

- [Instructor] Your foundation course mentions the five aspects of service design shown here. Your instructor may have told you, service design is kind of misnamed. It actually should be called something like design for service management because only one out of the five aspects of service design, the first one, is the design of a service. So what else gets designed? You can see it here. Tools, architectures, processes, and measurement and metrics. Think about it. This stuff doesn't just fall out of the sky, it had to come from somewhere and get designed somewhere. So what's an example of how we can apply the five aspects of service design? In this case, let's apply the fifth way, root out variation and dependencies, as an example. Here's how. Make a table with columns for your services, for your tools, for your architectures, for your processes, and measurement methods and metrics. Just getting this down in one place is useful. Make note of where there is fit and split between each…

Contents