From the course: Operational Excellence Foundations

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Key roles in operational excellence

Key roles in operational excellence

From the course: Operational Excellence Foundations

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Key roles in operational excellence

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- So your company wants to pursue operational excellence. What are the key roles of executives, managers, and process owners? Well, before we address those questions, let's pause and consider what operational excellence is and isn't. For starters, operational excellence is not and should not be thought of nor should it ever be perceived as a one-time pursuit, a project, or one-off event with a start and end date. The pursuit of operational excellence never ends. Operational excellence cannot be assigned or delegated down. Operational excellence is predicated on how the organization is lead, managed, enabled, and empowered, so that everyone executes well. Executives, managers, and process owners should all focus on executing well to gain competitive advantage. Their key role is the focus on running a successful enterprise so that it executes better, faster, and cheaper in delivering value to customers. Operational…

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