From the course: Navigate SOC 2 Compliance in the Cloud

Change management: Expectations vs. execution

From the course: Navigate SOC 2 Compliance in the Cloud

Start my 1-month free trial Buy for my team

Change management: Expectations vs. execution

“

- In the world of SOC 2, understanding each other's perspective is key. Let's dive into how we can bridge the gap between expectations and execution. - Auditors look for structured evidence of change management, but we understand that reality involves more dynamic, sometimes rapid changes. - Exactly, AJ. And on the ground, changes can be fast-paced. Our job is to ensure these changes are documented in a way that auditors can appreciate and understand. - This often means educating auditors on your processes and the tools you use to manage and document changes effectively. Assuming an auditor fully understands your tools or processes can get you into tough situations. - Yeah, I've learned that from experience. (chuckles) Training auditors on our specific tools and processes helps them see the full picture, recognizing the robustness of our change management system. - When I'm on an audit, this training is invaluable. It allows me to adjust our expectations and focus on what truly matters for SOC 2 compliance. - [Jarred] And it's equally beneficial for myself. Understanding what auditors look for, and it helps me tailor our documentation and processes to meet those expectations effectively. - [AJ] That's right, Jarred. The goal is to reduce operational disruptions while ensuring a thorough and effective audit. Open dialogue and mutual understanding are our greatest tools. - [Jarred] And by aligning our execution with auditor standards, we not only comply with SOC 2, but we also strengthen our overall security posture. - This dialogue is just the beginning, but so important. And unfortunately, it doesn't happen very often, but now that you know, ensure compliance and security is a continuous journey that you navigate together with your auditor.

Contents