From the course: Marketing Tools: How to Leverage AI Tools to Transform Your Marketing

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Improve customer relations with CoSupport

Improve customer relations with CoSupport

From the course: Marketing Tools: How to Leverage AI Tools to Transform Your Marketing

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Improve customer relations with CoSupport

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- [Presenter] Customer relationship management is one of the most important aspects of marketing but it can also be one of the most time consuming tasks, especially if your business has scaled in size. Let me introduce CoSupport AI, an AI model built on top of Copilot, aka ChatGPT, that interfaces with your customer relationship management platform to help more efficiently respond to customer inquiries. The CoSupport customer feature integrates a 100% automated AI chatbot, trained on your company's data and customer history to fully answer common customer inquiries. For a more personalized experience, CoSupport offers the CoSupport agent feature, which is used alongside human agents to quickly access customer information, previous inquiries and responses to similar inquiries from other customers. The AI basically gives the agent suggested responses based on the inquiry, which the human agent can then accept, reject or modify. In addition to customer support, CoSpport also features…

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