From the course: IT Service Management: ISO/IEC 20000-1
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What it means to be certified
From the course: IT Service Management: ISO/IEC 20000-1
What it means to be certified
- [Instructor] ISO certification certifies that a management system, process, service or documentation procedure has all the requirements for standardization and quality assurance. In our growing global market, checks and balances need to be in place to ensure consistency and quality across industries and nations. ISO standards supports this and provides assurances that an organization has proven its commitment to consistency by meeting the standards. There is time and effort required to obtain a certification, along with the cost of the certification itself and ongoing maintenance. Needs to be obtained through an accredited certification body and there are strict regulatory requirements involved. Our focus in this video will be organizational certification but also quickly address another type of certification as well. There are essentially two types, organization and individual. Let's start first with organizational…
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