From the course: Introducing Robotic Process Automation
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The impact of robotic process automation (RPA) today
From the course: Introducing Robotic Process Automation
The impact of robotic process automation (RPA) today
- RPA remains one of the cornerstone technologies in this fourth industrial revolution, but the context has changed. We've entered the agentic era where RPA works alongside AI agents, large language models, and intelligent workflows to transform how businesses operate. RPA digitizes manual tasks, streamlines legacy processes, and forms the rule-based scaffolding that allows AI to operate safely and effectively. The global outsourcing industry, now valued at over $550 billion, is being reshaped as more work is automated or augmented by these tools. Will jobs disappear? Some will. Will new ones emerge? Absolutely, and faster than many expect. Most jobs will evolve, integrating automation into daily work. In my experience, the organizations thriving in this shift are the ones redesigning roles to double down on what people do best: judgment, empathy, customer care, and creative problem solving. If you work…
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