From the course: Generative AI in HR
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Develop use cases
- Gen AI complements the work of humans by promoting efficiency, productivity, improving decision making, increasing creativity, and enhancing the quality of work. It's important for senior leaders to understand how gen AI can transform work processes for employees, drive higher levels of productivity and performance, and deliver strategic value across the organization. Use cases are a great way to demonstrate this value. Here are basic steps for framing your use case. Identify business goals and challenges. Get insights from all stakeholders. Perhaps the goal is to improve call center customer experience outcomes by improving problem resolution and reducing customer wait time. Identify ways in which gen AI can aid in attaining goals or mitigating challenges, for example, in resolving customer disputes. Next, you'll need to define the use case. Be descriptive in defining the situation or challenge and clearly describe not…
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