From the course: Design Thinking in the Age of AI
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Enhanced empathy
From the course: Design Thinking in the Age of AI
Enhanced empathy
- If you have ever wanted to feel like you have a superpower to understand others, AI can help you truly feel that way. AI can give us unparalleled insights into user behaviors and emotions. By leveraging AI tools, we can uncover patterns and needs that might otherwise go unnoticed, and the main reason for that is that AI simply looks at data differently and faster. We can leverage this difference to give us a deeper, more human understanding of a situation in much more detail and faster than ever before. This difference is immediately obvious in the first stage of design thinking, the empathy stage. This stage is crucial in design thinking. It's where we immerse ourselves in our users' lives to understand their needs, behaviors, and emotions. It's where we want to do the proverbial walk in someone else's shoes. Traditionally, this involves observations, interviews, and immersing ourselves into situations. However, our cognitive biases and real human limitations can sometimes filter…
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