Customer Success Foundations
With Robbie Kellman Baxter
Liked by 321 users
Duration: 50m
Skill level: Beginner
Released: 10/31/2024
Course details
Customer Success is one of the most rapidly expanding and transforming professions in today's business landscape. In this course, Robbie Kellman Baxter—author of The Membership Economy and The Forever Transaction—offers you a deep understanding of the Customer Success (CS) role. Explore the definition of CS, its evolution, and the latest best practices shaping the industry. Through a comprehensive "day in the life" overview, experience the typical responsibilities and challenges faced by CS professionals. Plus, discover essential strategies to excel in your role, build strong relationships with customers, and foster support and collaboration within your organization and among your peers. By the end of this course, you'll be equipped with the knowledge and tools necessary to thrive in the dynamic world of Customer Success.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
Learner reviews
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Walnes Valdin
Walnes Valdin
Bachelor of science, Education. Commercial Executive at Digicel. Current BYU-Pathway Worldwide Student: Business Management
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Earnest Baguma
Earnest Baguma
Customer Success Enthusiast | Account Management | Social Entrepreneur | Teacher
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Mohamed Hafez
Mohamed Hafez
🚛 Quality & Compliance Manager | 🌐 Supply Chain & Logistics Leader | 📊 Risk, Audit & Business Analyst | 🎓 MBA + 📚 450+ Courses | 🚀…
Contents
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- Learn on the go Access on tablet and phone
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