From the course: Agile Project Management: Continuous Improvement

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Why understand the roles people have in making improvements?

Why understand the roles people have in making improvements?

From the course: Agile Project Management: Continuous Improvement

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Why understand the roles people have in making improvements?

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- Imagine a soccer team without any set positions of forwards, midfielders, defenders, and goalkeepers. You don't have to imagine it if you witness peewee soccer with all the kids swarming around the ball; that's a lot of fun, but a lot of chaos. But it's not so fun when the situation in organizations must improve continuously and agilely, which is all organizations these days. So missing or unclear roles, block agility and improvement. Without role clarity, everything grinds to a halt. Conflicts erupt, morale sinks, and people make mistakes and create rework and other forms of waste; ruining stakeholder experiences. Such a situation becomes even more acute in today's typical environment where roles and people constantly change. People's contributions to improvements are suboptimal when they don't know they should be involved or how and optimal when who is responsible for what, and the scope of responsibility and authority and discretion is clear, adequate and experience-centered as…

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