Resolve email mismatch between Sales Navigator and CRM in LinkedIn Admin Center

Last updated: 6 months ago

Email is essential for CRM sync. Email mismatches between Sales Navigator and CRM can prevent syncing and users will be marked as Not Matched. Sales Navigator admins can resolve this issue by addressing the email mismatches in LinkedIn Admin Center.

Instant sync updates users’ email addresses from their profiles to licenses, allowing for real-time rematching. CRM sync will occur once the email is updated to match the CRM. Repeat these steps for other users if necessary.

Important to know

• Sales Navigator Account Center has been rebranded to LinkedIn Admin Center. LinkedIn Admin Center is a self-serve tool that allows you to manage user and license management in one central location—without having to reach out to a sales or support representative. Learn more.

• Admin functionality isn’t available in the Sales Navigator mobile app. To access LinkedIn Admin Center, you must use a desktop device.

  1. Sign in to Sales Navigator.

  2. Click Admin in the top menu.

  3. Click Admin Center in the top menu.

  4. On the Users tab, locate the user you were attempting to sync and click their name. You'll be routed to the user's enterprise profile.

  5. In the enterprise profile, next to Employee Info, click Edit.

  6. In the pop-up dialog that appears, update the user's the Email, and click Save.

  7. In the enterprise profile, click the Licenses tab. 

  8. Next to the user's Sales Navigator license, click Manage license.

  9. In the Select access pane, select No license. The license is removed from the Licenses tab.

  10. Click Manage license.

  11. In the Select access pane, select the Licenses needed for your user. Depending on your subscription, you can select from Sales Navigator Advanced License, Sales Navigator Advanced Plus License, TeamLink Extend License, or No License. 

  12. Click Save. A new invitation is sent automatically, and the user will need to complete the onboarding process again. You can then enable CRM for that user. Repeat the steps for additional users, if required.

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