As a LinkedIn Learning user, you may encounter occasional issues loading, accessing, and viewing completions in Learning course videos, including:
You can usually resolve these and other technical challenges in a few simple actions.
| Action | Description |
| Refresh your browser | Reload the video to start the video at the beginning. This action often resolves the loading and "Play" issues. |
| Log out and log in | Sometimes logging out of LinkedIn Learning and logging back in can fix the loading issue. |
| Clear cache and cookies | Clearing your cache and cookies in your browser settings can often resolve playback issues. |
| Update your browser and OS | Make sure your browser and operating system are up to date. If they are not, download the update and restart your device. |
| Check your internet connection | Make sure your browser and operating system are up to date. If they are not, download the update and restart your device. |
| Try a different browser | If the issue persists, try using a different web browser like Opera or Firefox. |
| Verify that there are no server issues with LinkedIn Learning. | - Check any recent messages or emails from your IT department or LinkedIn Learning Support that may mention server issues.
- Check the LinkedIn Status page (https://www.linkedin-status.com/) for updates on system performance and any reported incidents. |
| Restart your device | Restarting your desktop or mobile device can sometimes resolve loading issues, especially after you update the OS. |
If the issue persists, contact LinkedIn Learning Support with details such as the browsers used, a screenshot of the error, the title of the course/video, and whether the issue affects multiple videos.