Freshworks

If great teammates were tickets, we’d mark them all as “resolved with gratitude.” Here’s to the people who make work uncomplicated, collaborative, and genuinely fun. ❤️

Frasers Group was juggling 16 different support tools across 60+ retail brands, and it showed. Agents were jumping between screens, customers were waiting longer, and nothing felt truly connected. Switching to Freshdesk, Freshchat, and AI-powered automation changed everything. Now customers get faster answers, agents have a single workspace, the team has reclaimed nearly 20,000 hours of manual work, and the entire experience finally feels uncomplicated.

Here's the uncomfortable truth: Adding channels doesn't solve problems. It creates them 🫠 So what actually works? - Not "be everywhere." But "know everything, everywhere." - Customer context that follows them across every touchpoint - AI that predicts and resolves issues autonomously - Unified data that gives agents the full picture instantly First Legal did this. The results? ✅ 85% first-contact resolution. ✅ 98% resolution SLA. ✅ 90% CSAT. Learn more about connected intelligence from the comments below.

What happens in Vegas… makes for an unforgettable time with our customers 🧡 We loved bringing some of our customers and partners together for a weekend filled with conversation, connection, and a behind-the-scenes look at The McLaren Racing Formula 1 Team garage. From sharing meals to chatting with the crew up close, it was a chance to step outside the day-to-day and spend quality time with the people who make our work meaningful. It was also the kind of time where we can actually dig into what would help their teams grow and where Freshworks can make the biggest impact. Thank you to everyone who joined us and made the weekend so special. Nikhil Khanna, Chuck Wilmot, Kane Tomlin, DSS, PMP, CSAP, Doug Merrell, Gregory Gallaway, Jason McMurdie, Le L., Suresh Swaminathan, Juan Pablo Buriticá, Claus Roggensack, Murali Swaminathan, Rachna Gupta

We're coming to Vegas! ✨ Meet the Freshworks team at Gartner IOCS as we showcase how Freshservice and Device42, A Freshworks Company, work together to simplify ITSM and power better employee experiences.

We like our work the way F1 likes their laps: fast, focused, and uncomplicated. Big thanks to the McLaren Racing Formula 1 Team for visiting Freshworks HQ last week! 🧡 Dan Keyworth Zak Brown Oscar Piastri Dennis Woodside Mika Yamamoto Murali Swaminathan Srinivasan Raghavan Pam Sergeeff Johanna Jackman

With Freshworks' uncomplicated solution, Blue Nile customer service teams were able to get a full view of their customers and provide informed recommendations at each step of the purchase journey. Read how the leading online diamond jeweler ultra-personalizes sales and service. Link in the comments ⬇️

AI that acts fast needs guardrails that work faster ⏩ We built Freddy AI Trust Framework is built on five pillars that make agentic AI uncomplicated and safe to deploy at scale: 🛡️ Safety 🔒 Privacy 🔐 Security ⚙️ Controls 📋 Traceability Safe empowerment isn't optional. It's engineered into every workflow. Hear from our CTO, Murali Swaminathan, on how agentic AI is redefining enterprise automation. Full story in the comments 👇

That's a wrap to Service Summit at Hamburg 🙌 Two days of real demos, lively teamwork, and conversations with CX pros. One clear takeaway: Every business deserves software that's uncomplicated, fast, and people-first. And we’re here on your side -- helping teams deliver results fast, with people always at the center 😎

Every dollar lost to complexity is a dollar not spent on growth. That's time, talent, and money that could instead be fueling innovation, customer experience, and expansion. Download the Cost of Complexity report to know how you can identify where and how complexity is encroaching on your ROI. Link in the comments.