wpbf_shepherd_tec_task_logs – doesn’t exist & PHP Fatal Errors

  • Resolved martyyn

    (@martyyn)


    1 month, 2 weeks ago

    Hi,

    Along with a couple of others on here it seems, I am having significant problems with TEC v6.15.x and TECP v7.7.7

    503 Errors on the front end with PHP Fatal errors in the log files:

    [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 10485760 bytes) in /home/domain/domains/domain.co.nz/public_html/wp-content/plugins/the-events-calendar/common/vendor/vendor-prefixed/stellarwp/shepherd/src/Abstracts/Task_Model_Abstract.php on line 251

    and

    [STDERR] WordPress database error Table ‘domain_wp113.wpbf_shepherd_tec_task_logs’ doesn’t exist for query DELETE FROM wpbf_shepherd_tec_task_logs WHERE task_id IN (32) made by do_action(‘wp_ajax_nopriv_as_async_request_queue_runner’), WP_Hook->do_action, WP_Hook->apply_filters, WP_Async_Request->maybe_handle, ActionScheduler_AsyncRequest_QueueRunner->handle, do_action(‘action_scheduler_run_queue’), WP_Hook->do_action, WP_Hook->apply_filters, ActionScheduler_QueueRunner->run, ActionScheduler_Abstract_QueueRunner->run_cleanup, ActionScheduler_QueueCleaner->clean, ActionScheduler_QueueCleaner->delete_old_actions, ActionScheduler_QueueCleaner->clean_actions, ActionScheduler_QueueCleaner->delete_actions, ActionScheduler_DBStore->delete_action, do_action(‘action_scheduler_deleted_action’), WP_Hook->do_action, WP_Hook->apply_filters, TEC\Common\StellarWP\Shepherd\Provider->delete_tasks_on_action_deletion, TEC\Common\StellarWP\DB\DB::__callStatic, TEC\Common\StellarWP\DB\DB::runQueryWithErrorChecking, TEC\Common\StellarWP\DB\DB::TEC\Common\StellarWP\DB{closure}, call_user_func_array

    The site grinds to a halt and makes any sort of troubleshooting impossible unless I deactivate the two plugins.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support tristan083

    (@tristan083)

    1 month, 2 weeks ago

    Hi @martyyn ,

    Thank you for reaching out and bringing this to our attention.

    Our products team are aware of this issue and currently working on addressing it.We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware.

    Our team communicates updates and bug fixes in our newsletter and via our changelog. In the meantime, since this is affecting your ability to work with The Events Calendar, the recommendation is to downgrade to a prior version of the plugin (see Accessing and Installing Older Plugin Versions).

    —

    Internal Bug Ticket Reference: TCMN-200

    Plugin Support Darian

    (@d0153)

    1 month, 2 weeks ago

    Hi @martyyn

    If you haven’t tried it yet, please clear your _shepherd_tec_tasks table from your database and add the following snippet, and see if it alleviates the issue you’re having:

    add_action( 'init', function () { 
        remove_action( 'init', [ tribe( TEC\Common\StellarWP\Shepherd\Regulator::class ), 'schedule_cleanup_task' ], 20 ); 
    } );

    If you’re not familiar with coding, you can use the Code Snippets plugin, which removes the need to add custom snippets to your theme’s functions.php file.

    As always, please test this first on a staging site before applying it to your live site.

    If it doesn’t work for you, another workaround is to downgrade to The Events Calendar 6.14.2

    Let me know how it goes.

    Plugin Support Darian

    (@d0153)

    1 month, 1 week ago

    Hi there,

    It looks like we haven’t heard back from you in a while, so I’ll go ahead and close this thread for now. Rest assured, we will update you here once the fix is out.

    If you need further assistance, feel free to reopen this thread or open a new one.

    Plugin Support tristan083

    (@tristan083)

    1 week, 4 days ago

    Hi @martyyn ,

    Checking in on the Shepherd issue you reported. We’ve shipped improvements related to this in a recent release and would appreciate hearing whether the issue is now resolved or has improved on your end. We really appreciate your patience while we work on these refinements.

    The latest update to The Events Calendar includes an updated Shepherd library intended to address problems present in the older version. If you still run into any issues, just let us know and we’ll be happy to review the current behavior and respond in a time sensitive manner. https://theeventscalendar.com/release-notes/the-events-calendar/the-events-calendar-6-15-12/

    As always, please test updates on a staging site first before applying them to your live site.

    Thread Starter martyyn

    (@martyyn)

    1 week, 3 days ago

    Hi Tristan,

    Thanks for the follow up. I’m currently away from the office, returning 1st December.

    I’ll be able to test the updates then and will let you know how I get on.

    Thank you

    Plugin Support Darian

    (@d0153)

    6 days, 18 hours ago

    Thanks for your response, @martyyn.

    Feel free to reach out anytime to let us know how it goes, or if you have any other questions or concerns.

Viewing 6 replies - 1 through 6 (of 6 total)

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