Website keeps getting Disconnected.

  • Moses Cursor Ssebunya

    (@mosescursor)


    11 months, 3 weeks ago

    I often login into my ManageWP only to find a certain site disconnected. When I try to login via the wp-admin page.

    I get to a 404 page instead of the sign on and then dashboard redirect. It reconnects after but still manually. I am getting scared. Should I be.

    One of the reasons I use manageWP is the single sign on for many sites

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  • Plugin Support ddragovic

    (@ddragovic)

    11 months, 3 weeks ago

    Hi there,

    The ability to access the wp-admin from the ManageWP is not possible while the website is disconnected, so it needs to be reconnected to be able to use one-click login.

    As for the 404 code when attempting to login, it can happen when the default login is changed to the custom one. However this is a kind of change that you’d be aware of.

    Can you please try to access the wp-admin dashboard with the username and password in a new tab and reinstall the Worker plugin and clear any website cache there is, then sync the website on the ManageWP dashboard and attempt to use one-click login once again?

    If this doesn’t help as well, can you please open a support ticket by sending an email with the related details at helpdesk@managewp.com and our support team will take a closer look at it.

    Kind regards.

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