Hi @tatzky04,
Thank you for reaching out to us.
Could you kindly confirm if you are using the latest version of the plugin on your site? If yes, then could you please share your system status report for your site here so that we can replicate your environment and assist you further?
Yes, I am using the latest version of the plugin which is the version 2.5.5 . Also, done sending the status report. Please check, thank you.
Hi @tatzky04,
Thank you for confirming that you’re using version 2.5.5 of the plugin and for sending the status report. We’ve received it.
Regarding your query, we’ve already responded via email. However, it appears that you may not have received our response. Could you please check your spam folder to ensure you haven’t missed our response email?
Checked my spam folder but it’s empty.
Hello @tatzky04,
It appears that you are having trouble receiving our messages.
Upon investigating the issue, we’ve discovered that the email address you reached out to us from seems to be invalid. We’ve previously used the email address “e**n@je****ys***emar***s.com” to contact you. Could you please confirm if this is the correct email address?
To ensure effective communication and resolution of your issue, kindly reach out to us again using this email address.
Thank you for your cooperation.
Thank you for your response. Looks like I entered the wrong email address. I sent you an email with my correct email address.
