• Resolved jairo348

    (@jairo348)


    All of a sudden, I am not able to save within the reading tab. We restrict all but allow access to some IP’s. As of last week, I am not able to save more IPs. Is there a limit? there are only about 50. We are able to remove but when we try to add, it seems to lock up the page and greys out the submit button.

    We tried deactivating all plugins and also rolled back wp to 6.2. nothing has worked. No recent changes have been made to the site or plugins. Appreciate any help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dkotter

    (@dkotter)

    @jairo348 Thanks for the question. So there isn’t any limit on our end for how many IP addresses can be added. These are all stored in the database as a single option (key rsa_options). My first thought is there’s a chance, depending on your server setup, that the amount of data in that option is too large and thus causing problems but if you’re able to remove IP addresses fine, that shouldn’t be the case (as removing an IP triggers updating the option, same as if you add a new on).

    Do you happen to have access to any server logs that may help here? Curious if you’d see any PHP errors/warnings/notices in there that may help.

    Thread Starter jairo348

    (@jairo348)

    @dkotter thanks for your replay and apologies for the late response.

    strangely I was not able to find RSA_OPTION and we are still having this issue.

    Latest web server error log messages:

    [Wed Oct 04 01:20:40.706109 2023] [authz_core:error] [pid 338918:tid 23022563899136] [client 192.185.121.224:0] AH01630: client denied by server configuration: /home2/stgadmin/public_html/.user.ini

    Latest suEXEC event log messages:

    [2023-10-04 11:48:16]: uid: (875/stgadmin) gid: (862/stgadmin) cmd: autodiscover.cgi
    [2023-10-04 11:42:06]: uid: (875/stgadmin) gid: (862/stgadmin) cmd: autodiscover.cgi
    [2023-10-04 11:35:52]: uid: (875/stgadmin) gid: (862/stgadmin) cmd: autodiscover.cgi
    [2023-10-04 11:29:34]: uid: (875/stgadmin) gid: (862/stgadmin) cmd: autodiscover.cgi
    [2023-10-04 11:23:27]: uid: (875/stgadmin) gid: (862/stgadmin) cmd: autodiscover.cgi
    [2023-10-04 11:21:52]: uid: (875/stgadmin) gid: (862/stgadmin) cmd: autodiscover.cgi

    these entries continue for about 1 month, Appreciate your time and help

    Thread Starter jairo348

    (@jairo348)

    See how it greys out the save button. I insert the IP and then try to enter Identify this entry.

    Thread Starter jairo348

    (@jairo348)

    Discovered the issue. Max_input_vars . Had to increase here.

    Appreciate you taking the time to response to the initial question. Your response lead me to the solution

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘v. 7.4.0 has stopped saving changes on reading tab.’ is closed to new replies.