SureCart – Thrive-Apprentice Integration

  • Resolved annssi

    (@annssi)


    8 months ago

    Hello,
    I had integrated SureCart with THrive Apprentice using the Thrive Automator. Sadly this plugin is being discontinued. I am wondering, if the same can be achieved with SureTriggers:

    1. Client starts subscription via SureCart

    Client is given Access to the product which is in Thrive-Apprentice via SureTriggers

    2. Client Cancels subscription

    Cleint Access to Thrive Apprentice Product is removed

    If yes: Can you point me towards a resource that details how to do this?

    If no, can you recommend another way of connecting SureCart to Thrive-Apprentice?

    Thanks,
    Ann.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ivan C.

    (@ivanbsf)

    7 months, 3 weeks ago

    Hi @annssi ,

    Sorry for the delay in getting back to you!

    I believe what you’re trying to achieve is possible using Ottokit (previously called SureTriggers). You should be able to set up an automation where:

    1. When a client starts a subscription in SureCart → they’re granted access to the Thrive Apprentice product.
    2. When the subscription is cancelled → their access is revoked.

    That said, my colleagues from the Ottokit team will be able to guide you much better on how to set this up step-by-step. You can reach out to them directly here: https://ottokit.com/contact-us/

    Best,

    Thread Starter annssi

    (@annssi)

    7 months, 3 weeks ago

    Hi Ivan, No worries.
    It seems I am able to add a wordpress suer role via the integrationssection in Surecart products. This gives a client access to the product.

    I am stills truggling with one item though:


    Upon cancellation the wordpress user role is removed.

    BUT, doe is happen, when the subscription is cancelled. Or at the end of the payment period. eg subscription is cancelled today but was paid for the month.

    A) wordpress user role is removed today

    or

    B) wordpress user role is removed April 30th (or whenever the paid month is ended which is not necessarily a calendar month)

    Can you clarify this please?

    Thanks,
    Ann.

    Plugin Support Ivan C.

    (@ivanbsf)

    7 months, 3 weeks ago

    Hi @annssi

    Thanks for your question – happy to help clarify this!

    The timing of when the WordPress user role is removed depends on the cancellation setting you’ve selected in SureCart > Settings > Subscriptions.

    If you’ve chosen “Cancel at the end of the billing period,” then the user role will be removed after the current paid period ends (e.g., April 30th in your example).
    If you’ve chosen “Cancel immediately,” then the user role is removed right away upon cancellation.

    You can see a screenshot of this setting here:
    https://app.screencast.com/vGUpQxJUgcd3M

    Also, if you ever need direct help, feel free to reach out to our support team via:
    https://surecart.com/contact-us/

    Let me know if you have any more questions!

    Best regards,

    Thread Starter annssi

    (@annssi)

    7 months, 3 weeks ago

    Thank you so much. That is perfect.

    I thought, I could get to support only once I have decided to switch to a plan … (which I will get, as soon as I have set everything up. 🙂

    Thanks once again and take care,

    Ann.

    Plugin Support Ivan C.

    (@ivanbsf)

    7 months, 3 weeks ago

    @annssi

    You are welcome!

    Currently, there is no limit on how many times you can reach out to us via support email.

    Best

    Thread Starter annssi

    (@annssi)

    7 months, 3 weeks ago

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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