[NSFW] Restore summary from free to paid version

  • Resolved wprakib

    (@wprakib)


    1 week, 5 days ago

    Hi, I’m on the free plan. WP Mail SMTP (connected to my Gmail account) recently stopped working. My WPForms contact form still shows a success message, but the emails never reach my inbox because of the SMTP errors. I’d like to upgrade WPForms from Free to Pro — will I be able to restore all past form submissions after upgrading? Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    1 week, 3 days ago

    Hi @wprakib,

    Thanks for reaching out, and I’m sorry for the issue due to SMTP errors.

    WPForms Lite does not store form submissions in WordPress, though you can certainly set up form notification emails to send form submission details to your preferred email address(es).

    Currently WPForms Lite does not have the feature to store entries, and we’ve provided clarification about this on the Entries page in Lite. However, enabling the Lite Connect option will back-up the entries submitted through your forms. This means that if you decide to upgrade to WPForms Pro, you can restore your entries and have instant access to reports. Please check this guide for more details about this feature.

    If ever you decide to upgrade to the paid version, you’ll be able to restore your entries and store and manage future entries on your site.

    And if you’d like more help with using WPForms Lite, please feel welcome to post in our WPForms Lite support forum.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 week ago

    Hi @wprakib,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    If you continue to experience issues with WP Mail SMTP using the Gmail mailer, please try the following steps:

    1. Check to see if emails are going to Spam. This can happen in some situations. An easy solution is to create a filter that asks Google not to send emails to spam.
    2. If your emails are going to spam, redo the steps to connect WP Mail SMTP with the Gmail mailer. For this, please follow the guide here: https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/. It includes screenshots and a YouTube video. You could also create a new Gmail API to see if that solves the issue.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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