Premium: Code vault connected, but suddenly empty

  • Resolved nadworks

    (@nadworks)


    10 months, 2 weeks ago

    Suddenly, all my connected sites are showing “Looks like there are no snippets in your cloud codevault available.” in the Code Vault, despite being connected. No other error. My code vault has multiple private and public snippets when I visit my dashboard. However they only show in card view. Table view lists nothing. My subscription is active.

    Are you having tech issues? Odd timing for advertising lifetime deals at the same time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • robertstaddon

    (@robertstaddon)

    10 months, 2 weeks ago

    I recently started experiencing the exact same issue across many different websites.

    Plugin Author Imants

    (@0aksmith)

    10 months, 2 weeks ago

    Hi @nadworks and @robertstaddon,

    Thank you for reporting the issues with the Code Vaults.

    As the demand on the Cloud platform increases, we are currently upgrading our infrastructure to better handle this growth. These updates may have caused some unexpected behavior with our Cloud API.

    At this moment, we are in the process of scaling and performing maintenance on the Cloud platform, which has led to slower response times and occasional issues. While these problems should be largely mitigated now, the upscaling will continue throughout next week, and there is a slight chance you may still experience some unexpected behavior.

    Please rest assured that all user changes are being saved, and we are actively working to prevent any data loss.

    We greatly appreciate your understanding and encourage you to reach out with any further issues.
    For Code Snippets Cloud related support, please join our Discord server at https://snipco.de/discord.

    Thank you again!

Viewing 2 replies - 1 through 2 (of 2 total)

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