Payment/Amount is showing Zero ‘0’ on form load and incorrect transaction time

Hi @vsplven

Thanks for feedback and suggestions we will implement those and let you know once we done.

Sanyogg

Hello @vsplven

Q1.A Payment Amount Display
We have already fixed this in the latest version 1.1.3. The default amount configured in the form will now display automatically — it will no longer show “0” until the user clicks a payment mode.

⸻

Q2.A Payment Mode and Form Data Handling

Q2.1. Payment mode selection
We provide the provision as per common settings used by most Indian payment gateways. The selected payment method is passed from our plugin to Razorpay, but per their configuration, Razorpay ultimately decides how the option is handled on their checkout page. Since Razorpay requires the user to confirm their payment method again, this is expected behavior. If you prefer, the icons can be removed from the form to avoid confusion.

Q2.2.A Phone number re-entry
As per Razorpay’s documentation, the contact number must always include the country code in the format:
+{country code}{phone number}
Example: +11234567890 (US), +6591119111 (Singapore).
In version 1.1.3, we’ve improved support for auto-detection of phone fields with names: mobile, phone, customer_mobile, customer_phone (already supported), and now also contact.

⸻

Q3.1.A Transaction time
We have corrected the issue with the transaction time. It now uses updated_at so the actual transaction time recorded by Razorpay is displayed correctly.

Q3.2.A Page customization
The Success, Cancel, and Failed pages are created under:
Form Pay Pro > Settings > Common Settings > Success/Failure/Cancel Page Handling.
Click Create Default Payment Pages. These pages are added as regular WordPress pages and can be fully customized from the WordPress Pages section — including hiding/removing buttons or adding your own custom text, instructions, or layout.

⸻

Q4.A Email Notifications & Confirmations
From version 1.1.3, we have added a new feature:
Form Pay Pro > Email Notifications
Here you can configure and customize the notification content, layout, and recipients for both users and admins after a successful payment or registration.
The following placeholders are available in all email templates:
{transaction_id} - Transaction ID
{amount} - Payment amount
{customer_name} - Customer name from form
{customer_email} - Customer email from form
{payment_date} - Payment completion date
{payment_method} - Selected payment method
{form_title} - Form title
{site_name} - Website name

⸻

Q5.A API Integration for Webinars
You can use our available Hooks for this purpose. Hooks are documented in the plugin Readme and allow you to send registration data (after successful payment) to external platforms such as Zoom, Adobe Connect, or any other webinar system via API. This way, users can automatically receive access details once their payment is confirmed.

I also request you write feedback and review about plugin, It help us more contribution to community. Thank you

Sanyogg Shelar

Hi @vsplven,

We’ve tested further and here are our observations and follow-up points:

1. Payment Amount Display Please recreate the form — this resolves the issue of the amount showing as “0” at first load.
2. Payment Modes At least one payment method must be enabled for payments to process. By default, Credit/Debit Card remains selected and cannot be unchecked.
3. Phone Number Forwarding We do forward the number to Razorpay. If Razorpay is still prompting for manual entry, we suggest opening a support ticket with Razorpay as it may be related to their handling. Frompays pro plugin side, the form is already using the default customer_mobile which is send as contact field, so no additional configuration is required.
4. Additional Note I also noticed some JavaScript errors on your site, which may interfere with proper functioning. Kindly disable other plugins temporarily and test only with FormPays Pro, creating a new form and ensuring all amount and payment gateway settings are configured correctly.

I hope this helps resolve the pending issues.

Hi @vsplven

Please share your credentials or remote access where we can see in details and help further on this issue.