Note showing ‘other’ and not my courier – Shipstation/woocommerce

  • Resolved aeithalis

    (@aeithalis)


    10 months, 1 week ago

    My Customers are recieving this note from (I assume) woocommerce

    Hi CUSTOMER,

    The following note has been added to your order:

    Items shipped via Other on 16th January 2025 with tracking number 704078867500 (Shipstation).

    How can I amend this so that my courier is shown and is it possible to include a link to the tracking website?

    This email does not show up on my emails tab in the woocomerce setting so i assume it comes from shipstation

    Any help would be greatly appreciated!

    • This topic was modified 10 months, 1 week ago by aeithalis.
Viewing 1 replies (of 1 total)
  • Mahfuzur Rahman

    (@mahfuzurwp)

    10 months ago

    Hi @aeithalis,

    Thank you for reaching out.

    To ensure the correct courier name is shown, please check that you’ve selected one in ShipStation by following the steps outlined here: ShipStation for WooCommerce – Shipped Orders.

    For adding a tracking link, customization would be required; you can do so by editing the Customer Note email template in WooCommerce. However, email customization falls outside our support scope, so if you need further assistance, we recommend consulting a developer. Based on customer feedback, we highly recommend one of the services on our Customization page.

    I hope this helps, let us know if you have any more questions.

Viewing 1 replies (of 1 total)

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