Logged-in Amelia Customers Cannot Access Cart Page on Our Site

  • Resolved levinson26

    (@levinson26)


    2 weeks ago

    Dear Ultimate Member Support Team,

    I hope this message finds you well.

    We are currently experiencing an issue where logged-in users (specifically Amelia customers) are unable to access the cart page at https://readmy.jp/cart, which prevents them from proceeding to payment.

    Here are the relevant details:

    • In Ultimate Member > Settings > Access > Global Site Access, we have selected “Site accessible to everyone.”
    • The page https://readmy.jp/cart is a standard WooCommerce cart page where users can view and proceed with their selected services/products.
    • After adding an item to the cart, users click “View Cart” and are redirected to https://readmy.jp/cart, but they are shown a message saying “You need to log in to view this page.” even though they are already logged in.
    • Additionally, we noticed that https://readmy.jp/payment is not listed or linked anywhere on our official READMY website, which may be contributing to confusion or access issues.

    This behavior is unexpected, and we would appreciate your guidance on how to resolve this issue so that logged-in users can complete their purchases smoothly.

    Thank you in advance for your support.

    Best regards,
    Mamoru Hasegawa
    READMY


    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter levinson26

    (@levinson26)

    1 week, 6 days ago

    Dear Ultimate Member Support Team,

    Thank you for your continued support.

    We previously reported an issue where logged-in users (Amelia customers) were unable to access the cart page at https://readmy.jp/cart, receiving a message stating “You need to log in to view this page.”

    After further investigation, we discovered that in the post access settings, the roles Participant and Customer were not checked. Once we enabled access for these roles, the issue was resolved and users were able to access the cart page as expected.

    We appreciate your attention to this matter. For future reference, please note that https://readmy.jp/payment is not listed or linked anywhere on our official READMY website.

    Best regards,
    Mamoru

Viewing 1 replies (of 1 total)

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