Hi @rfischmann,
The “Exclusive offer” banner should stay dismissed once you click “I’m not interested” or the close (x) icon. Please try the following steps to ensure the notice stays dismissed:
- Please ensure you have the latest version of the Instagram feed plugin installed. An earlier version of the plugin had a similar issue which was resolved in a plugin update.
- Please go to your WordPress Dashboard > Instagram Feed > Settings > Advanced Tab > Reset Error Log > Click Reset button this will clear the plugin-specific error log.
- There may be heavy cache on your website that prevents the message from going away. Clear the cache in you server and optimization plugins.
I hope this helps! Please let me know if you have any questions.
Regards 🙂
Hi @nigelrsb, thanks for getting back to me.
The notice kept appearing a few more times that day, but it later stopped and hasn’t come back so far.
Yes, I do have the latest version of the plugin installed. I did try the Reset thing, didn’t help. And no, I don’t have any caching inside the WordPress Admin whatsoever.
Cheers.
Hi @rfischmann,
I am glad to hear the banner stopped displaying for you. I’m marking this issue as resolved but if the issue recurs, you can reopen this topic by adding a new reply.
Regards 🙂
Coincidentally, it reappeared yesterday twice. Now, it’s gone again.
Hi @rfischmann,
Thanks for letting us know! To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info.
To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.
Regards 🙂
Sure, I’ll do that if it shows up again. Thanks!
Hi @rfischmann,
Do not hesitate to open a ticket on our support form if the issue crops up again.
Best Regards,
