Conflit between elementor and royal elementor addons

  • Resolved Panella web

    (@comaxis77)


    3 weeks, 3 days ago

    Hello,

    I deactivated all my plugins and only kept Elementor and Royal Elementor Addons active. There is a conflict; several parts of the website are now broken/bugged (cards, home video, etc.). Please check for compatibility issues between your addon and Elementor. All my plugins have been updated to the latest version.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sophia Support

    (@marsismyhome)

    3 weeks, 3 days ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org.

    Kind regards, Sophia

    gilmardiaz

    (@gilmardiaz)

    3 weeks, 1 day ago

    Hi I’m having the same issue. Your instructions were followed and sent via email.

    Thread Starter Panella web

    (@comaxis77)

    2 weeks, 5 days ago

    Hi, thank you for your reply, I just sent you the requested information.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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