I downloaded version 1.7.1035 from a site I haven’t updated, and the site was reset.
Your latest version is damaging the sites.
I’m having the same problem with several pages. When I use the Elementor plugin, it stops working and the entire page is broken.
Hi.
Thank you for choosing our product.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.
We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org.
Kind regards, Sophia
the problem is that activating the plugin crashes elementor, generally if you do not activate the plugin elementor works as it should, after activation everything falls apart – all the time.
My website is currently in maintenance mode.
Hi again.
Please update our plugin to the latest version 1.7.1039.
If it does not help, then please follow the instruction in my previous message.
Kind regards,
Sophia
https://files.fm/u/7ntkzp38j9
Please check a IMG files.
i send you e mail right now 😉
I updated the plugin and the site broke.
I see that when I change the template to Royal Elementor Kit and update the site I have no problems; the problem, it seems, is incompatibility with the plugin and the Astra theme.
Hi @jucapuna.
Please follow the instruction I have already described in my previous message above.
We will do our best to assist you.
Kind regards,
Sophia
I have the same problem. I am using latest version 1.7.1039. and my site got broken
