ZigZag Global

‼️𝐂𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐜𝐞 𝐦𝐚𝐭𝐭𝐞𝐫𝐬‼️ Retailers need to offer multiple carrier services not just for their own protecting during strikes, peaks, and poor weather, but also to provide the type of returns experience consumers expect. 89% - 9 in 10 millennials believe having multiple local returns options available is important. 46% - Less than half of all retailers offer a home collection returns option despite it being the preferred choice for consumers. Get more returns insights by reading the full report here >> https://lnkd.in/euSPFgcR Retail Economics #Returns #eCommerce #ConvenientReturns

⚓ 𝐀𝐫𝐫𝐫𝐫 𝐲𝐨𝐮 𝐞𝐱𝐩𝐞𝐜𝐭𝐢𝐧𝐠 𝐚 𝐩𝐚𝐫𝐜𝐞𝐥? ⚓ 📦 Over half a billion pounds worth of online orders have been stolen right off the doorstep of around 5 million homes this year. 🏈 Stylish ZigZag Client Boden has opened its first standalone store across the pond. 🍀 Retailers selling and returning from Ireland battled the late October news that Fastway Couriers had entered receivership. 👇 Consumer confidence is down in the UK, hopefully peak season picks up! 🗣️ ZigZag's Founder & CEO, Al Gerrie, was invited back by Retail Sector to discuss the pressures of peak-season returns on its Talking Shop podcast. You can listen now on Spotify - https://lnkd.in/eVyJWU23 Or Apple Podcast - https://lnkd.in/es8SNSHy #TalesFromRetail #PorchPirates #Retail #eCommerce #Returns

📦 Returns are a £25 billion opportunity. 📦 Richard Lim, CEO of Retail Economics, wrote a fantastic article for Drapers that highlighted some of the key findings from our joint research into the top 100 UK retailers and their returns processes. From the need for fast refunds to protecting against fraud, there's plenty of insights for retailers to dig their teeth into to turn returns into an opportunity...not a challenge or cost. You can read the article here >> https://lnkd.in/e77vY88c Or you can head straight to the report here >> https://lnkd.in/euSPFgcR #Returns #eCommerce #Retail #RetailTech #ReverseLogistics #PostPurchase

We were delighted to be nominated for the Tech Innovator of the Year award at the Drapers Awards 2025. However, we are even more thrilled that The Very Group, a ZigZag client, deservedly picked up the accolade instead. It is a fantastically innovative company, always exploring ways to improve the shopping experience for its customers, with a friendly team we thoroughly enjoy working alongside. Congratulations to some other brilliant brands including FOOTASYLUM, Nobody's Child, Primark, Barbour, ACS (Advanced Clothing Solutions), US POLO ASSN, Marks and Spencer, and many more. If you are interested in using the same returns partner as the best retailers in the industry, book a demo today >> https://lnkd.in/e-uBGF_Q #Retail Drapers #eCommerce #RetailTech #Returns

ZigZag's Founder & CEO Al Gerrie was asked by Logistics Manager Magazine to provide some quick advice on preparing your returns for peak. The article also featured some great retail and logistics insights from Evri, CitySprint, British Retail Consortium. Holland & Barrett, Yale Lift Truck Technologies, and others! Take a look at page 26 and 27 of the article here >> https://lnkd.in/e-2rUScA #Returns #Retail #eCommerce #ReverseLogistics #RetailTech #RetailLogistics

With just two weeks to go until Black Friday, here are 5 tips for surviving and thriving this peak season. 🗓️ Extend your returns policy beyond 30 days to reduce parcels coming back all at once, ensuring your warehouse team and carriers aren't overwhelmed with parcels. 💸 Explore refunding loyal customers earlier in the journey or offering refunds to store credit. 🎯 Target serial returners and monitor for fraudulent behaviour. Free returns might be the given in peak, but you can still charge the policy abusers. 🖨️ Provide plenty of convenient return options like the Post Office, lockers, and 24/7 supermarkets as well as paperless options for those without printers. 🔍 Make your returns policy clear and easy to find on your website so your Customer Service Teams isn't inundated with frustrated and confused customers. Speak to one of our returns experts today to find out how you can better manage your peak season returns >> https://lnkd.in/e-uBGF_Q #Returns #PeakReturns #eCommerce #Retail

ZigZag's Founder & CEO, Al Gerrie, was invited back by Retail Sector to discuss the pressures of peak-season returns on its Talking Shop podcast. Al explored some key topics and provided some practical advice retailers can start using today to reshape their returns strategy. From the importance of forecasting returns like you would sales to ensuring you communicate proactively with customers and target serial returners without harming your loyal customers, there was plenty of useable insight for retail brands to leave with. Thank you also to the brilliant host Lewis Catchpole! You can listen now on Spotify - https://lnkd.in/eSNuVBWx Or Apple Podcast - https://lnkd.in/es8SNSHy #Returns #ReverseLogistics #TalkingShop #Retail #eCommerce

ZigZag's Lee Barwin was recently interviewed by CIM | The Chartered Institute of Marketing! The feature explored cases where companies could be justified in pushing back against customers, particularly when combatting serial returners, without disregarding the need to make policies fair for consumers. Our recent research found that the number of serial returners may have actually dropped since 2024 as retailers start targeting abusive returns behaviour and introducing fees. The full article is available to members of the CIM through the Catalyst Magazine. https://lnkd.in/ertNJ8_R For our most recent research, you can download it straight from our website >> https://lnkd.in/euSPFgcR #Returns #eCommerce #ReverseLogistics #Retail #RetailTech

What type of returner are you? We surveyed 2,000 consumers in our latest survey and separated them into 4 returner personas based on how they behave during the returns process. 🌑 𝗢𝗰𝗰𝗮𝘀𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗿 - Rarely returns items unless they fail to meet expectations. 🎯 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗿 - Promptly returns items, typically only returning a small percentage, and returns a moderate amount. 🐇 𝗦𝗲𝗿𝗶𝗮𝗹 𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗿 - Frequently over-orders with the intention of returning many items. 🐢 𝗦𝗹𝗼𝘄 𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗿 - Tends to delay returns, sometimes for weeks, and returns a fairly high amount. Less people were willing to admit they were a Serial Returner this year, perhaps due to retailers getting tougher on returner in 2025! Read the report to discover more on the 4 returner cohorts and strategies for managing them as well as how the UK's top 100 retailers are shaping their returns experiences. Download ZigZag and Retail Economics's research here >> https://lnkd.in/euSPFgcR #Returns #SerialReturner #Retail #eCommerce